Customer Service Manager
2 months ago
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently have an exciting opportunity as a Customer Service Manager. This role is based in our Oakville, Ontario office and reports to the Customer Service Manager - US.
Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters
Job Summary
Are you passionate about delivering exceptional customer experiences? Lead a dynamic team at IPEX, driving our Customer Intimacy Strategy to new heights. Make a significant impact and grow your career with us. Apply now
Principal Responsibilities
Empower and SupportEncourage our CSRs to respond to customer needs promptly and provide additional assistance when needed.Collaborate and Communicate:Work closely with a number of departments (e.g., sales, production, logistics and more) to share feedback on achievements, discuss areas for improvement, and conduct regular meetings.Lead with Heart:Provide direction, set goals, and conduct performance reviews to guide the customer service team. Focus on fostering a supportive and motivating atmosphere.Engage and Inform:Keep the team engaged by communicating company activities and changes effectively, and ensure timely approvals of credits/debits/RMAs.Recruit and Grow:Hire new team members as needed, mentor and inspire them to expand their abilities.Contribute to Success:Occasionally participate in projects that contribute to the ongoing success of IPEX.Qualifications & Experience
3-5 years of experience in managing a team3+ years in a manufacturing companyStrong leadership, administrative and analytical skillsOutgoing personality that nurtures a positive and productive environmentAbility to communicate with all levels of staff and managementComputer literate, good command of Microsoft programs especially ExcelCompletion of college or university, and/or business management experienceImplementation of SAP is an assetIPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at
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