Customer Service Manager

4 days ago


Oakville, Canada Catalyst Channel Marketing Corp. Full time

*Job Overview*

Are you looking to use your customer service skills to help win and retain customers?

Are you looking for a job where you can use those skills help our team ensure customers have the best possible experience when buying our products and services?

We are a diversified and dynamic company committed to delivering exceptional products and services. We pride ourselves on our customer-centric approach and are looking for a dedicated Customer Service Manager to join our team and help us continue to exceed customer expectations.

As the Customer Service Manager, you will be responsible for overseeing and enhancing our customer service operations. You will lead a team of customer service representatives, develop strategies to improve customer satisfaction, and ensure that our service standards align with our company values.

**Key Responsibilities**:

- **Team Leadership**: Supervise, mentor, and train customer service representatives to ensure high performance and professional development.
- **Customer Support**: Handle escalated customer issues and resolve complex queries with efficiency and empathy.
- **Process Improvement**: Analyze current processes and workflows, identify areas for improvement, and implement effective solutions to enhance customer experience.
- **Performance Metrics**: Enhance, develop, and monitor customer service metrics to establish service benchmarks and targets. Analyze things like response times, satisfaction, and resolution efficacy, to ensure progressive customer experiences.
- **Collaboration**: Work closely with other departments to address customer needs and improve service delivery.
- **Reporting**: Prepare regular reports on team performance, customer feedback, and service trends

**Qualifications**:

- Manager / Supervisor experience
- 3+ years of customer service experience in a production or project-based environment.
- Strong computer skills, particularly with MS office (Excel)
- Experience with ERP with the ability to adapt to customized systems
- A background in warehousing & distribution will be considered an asset.
- graphic arts knowledge, print design, or project management will be considered an asset
- Multilingual abilities (primarily French) will be considered an asset

Pay: $35,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 3 years (required)

Work Location: In person



  • Oakville, Canada FLS Transportation Service Limited Full time

    FLS Transportation is actively searching for a Customer Service Representative for their Oakville, ON branch. The Customer Service Representative is an entry-level position providing operational support to Account Managers and Sales Executives. These activities include facilitating the day-to-day business needs of customer(s), responding to inquiries in a...


  • Oakville, Ontario, Canada FLS Transportation Service Limited Full time

    FLS Transportation is searching for a Customer Service Representative for their Oakville, ON branch.The Customer Service Representative is an entry-level position providing operational support to Account Managers and Sales Executives. These activities include facilitating the day-to-day business needs of the customer(s), responding to inquiries promptly,...


  • Oakville, Ontario, Canada FLS Transportation Service Limited Full time

    About the RoleThe Customer Service Support Specialist at FSL Transportation Service Limited provides critical support to our internal teams, including Account Managers and Sales Executives. This role involves ensuring seamless communication with customers, resolving any issues that may arise during the shipping process, and maintaining accurate records.Main...


  • Oakville, Ontario, Canada Aliaxis Full time

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.We currently have an exciting opportunity as a Customer Service Manager. This role is based in our Oakville, Ontario office and reports to the Customer Service Manager - US. Do not...


  • Oakville, Canada VenueVision Integrated Dealership Solutions Full time

    Full-time, permanent position Provide french support, training and customer service to our existing and new customers in Quebec and maritime provinces. JOB DUTIES - Build and maintain customer relationships for the company - Guide customers through the sales process into the support phase - Provide online training and onboarding of customers for all our...


  • Oakville, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...


  • Oakville, Ontario, Canada Compunnel Inc. Full time

    **Job Description**We are seeking a highly skilled Sales Support Manager to join our team at Compunnel Inc. in the financial services industry.The ideal candidate will have a proven track record of providing exceptional customer service, with excellent communication and interpersonal skills.You will be responsible for delivering outstanding results...

  • Customer Service

    3 days ago


    Oakville, Canada A1 Air Conditioning & Heating Full time

    A1 Air Conditioning & Heating has been a family owned and operated for 3 generations. A strong focus on customer experience and quality have made us one of the largest and most trusted air conditioning and heating companies in Ontario providing over 50 years of reliable service and installation in the GTA. Our Customer Experience team is a dynamic group of...

  • Customer Service

    3 days ago


    Oakville, Canada Britnell Full time

    Are you a natural 'people person?' Do you love helping others, particularly when it comes to healthcare needs? We are looking for a new individual to contribute to our productive, upbeat team for the summer! The Customer Service Agent will answer customer inquiries, provide product knowledge, and process orders. You’ll become a product expert in the range...

  • Customer Service

    2 weeks ago


    Oakville, Canada Traffix Full time

    **Why work at TRAFFIX?**: You need to work at TRAFFIX to enjoy our: - Culture of Respect, Expertise, Collaboration and Entrepreneurship - Get involved with our Book Club, join one of our Steering Committees, or sign up for one of our employee events such as Game Night, Cooking Classes, and more! - Work with a team that Supports and Respects each other at a...


  • Oakville, Canada Fix Auto Oakville Full time

    The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer service, selling of services and processing transactions. CSR follows all procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides...


  • Oakville, Canada Jobma Full time

    **Job Posting Title**: Customer Service Representative (CSR)-CA **Pay rate**$19.34/hr on T4 with holidays and vacations benefit **Assignment Length**: 12 Months **Location**:3239 Dundas St W, Oakville, ON L6M 4B2, Canada Availability to work Monday-Friday, 8-hour shifts between 8:00 AM-6:30 PM Ability to work in a hybrid environment (minimum 2 days in...


  • Oakville, Canada Pioneer Family Pools & Spas Full time

    Support a strong commitment to superior and genuine customer service by exerting compassion, knowledge and empathy to all customers and associates. Drive sales through engaging both customers and associates with accurate and practical product knowledge. - Deliver a positive, friendly and pleasant experience with the goal of always exceeding our customers’...


  • Oakville, Canada Silver Cross Ottawa Full time

    Customer Service Representative - Silver Cross The CSR reports to the store manager and works in the store on a full time basis during the 8:30am to 5:00pm store hours. The CSR greets showroom visitors, provides efficient courteous sales consultation and customer service and coordinates the day-to-day operations in the store. This role would be well suited...


  • Oakville, Canada Wiberg Full time

    **Responsibilities**: - Processing orders and confirming back to the customers - Checking stock in the system & requesting Production - Preparing Interbranch Transfer Entries when needed. - Reporting customers complaints - Filing & boxing - Filling in for any team CSR when the need arises (Including front desk for invoicing) - Processing credits & returns...


  • Oakville, Canada CHC Paint & Body Shop Supplies Full time

    **Job purpose** - Provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. **Duties and responsibilities** - Manage large amounts of incoming calls. - Identify and assess customer’s needs and achieve satisfaction - Build sustainable relationships and trust with customers’...


  • Oakville, Canada Bunge Full time

    Location : Oakville ON City : Oakville State : Ontario (CA-ON) Country : Canada (CA) Requisition Number : 34772 At Bunge, people don’t just come here to work, they come here to grow - solving challenges that directly impact the world with a diverse and talented team working to make us the most innovative and dynamic company in our industry. We offer...


  • Oakville, Canada Staples Canada Full time

    : 1237171 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...


  • Oakville, Ontario, Canada Fuze HR Solutions Full time

    We are actively interviewing for a Junior Customer Service Representative for a leading and growing Marketing company located in Oakville. If you have 3+ years' post secondary or work experience in a Customer Service position and looking to join a dynamic organization, please read on...What our client offers:·Full time opportunity·Salary up to $45,000...


  • Oakville, Ontario, Canada Fuze HR Solutions Full time

    We are actively interviewing for a Junior Customer Service Representative for a leading and growing Marketing company located in Oakville. If you have 3+ years' post secondary or work experience in a Customer Service position and looking to join a dynamic organization, please read on...What our client offers:·Full time opportunity·Salary up to $45,000...