Manager

3 weeks ago

Mississauga, Canada Scotiabank Full time

The Role

The Manager supports the Senior Manager, Initiatives & Optimization and/or Director, Initiatives & Optimization, in executing on short and long term initiatives that align to the Bank’s Business & Retail target model. This role is execution orientated that drives increased customer engagement, lower structural costs, and less friction across the end-to-end partner and customer journey.

Is this role right for you? In this role you will:

Leads and drives a customer focused culture throughout their team to deepen customer relationships and leverage broader Bank relationships, systems and knowledge. Contribute to the development and introduction of assigned Retail and Business Banking Operations initiatives/projects of systems, products, new or enhanced and procedural changes. Manage the delivery, execution, and consideration of all key aspects of strategic projects including planning, scheduling, resourcing, risk assessment, cost/benefit analysis, time/cost estimates and a review of project work. Manage project implementation schedules based on a strong understanding of the impact on the business and key support functions and through reviewing business requirements with internal/external clients and consultants. Resolve frequent ad hoc requests and unplanned business issues. There can be stress resulting from constant interruptions and demands/volumes, as well as tight deadlines, delivery commitments, service/support requirements, and pressure situations. Establishing, building, and maintaining relationships with key stakeholders and departments within Canadian Banking and other areas of the Bank.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Familiarity of Commercial and Retail products, services, policies and procedures, banking regulations and related regulatory requirements Ability to develop compelling business cases, including cost benefit analysis Understanding of project management principles, methodology and tools Applies strong conflict management skills to negotiate effective resolution of issues/disputes Employs strong verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization Works effectively with limited supervision and under pressure to meet deadlines, balance work priorities and resolve problems in a timely manner Experience running projects leveraging Agile methodologies Bilingualism in Spanish is highly desirable but not required

What’s in it for you?

Work in a standard office-based environment; non-standard hours are not a common occurrence. This role will position the candidate well for global and international Banking exposure, growth and networking opportunities give the nature of the cross-functional work and overarching business domains in scope of Canadian Banking and International Banking. This role has flexible hybrid working schedule. Primary location will be the Tahoe campus in Mississauga, Ontario. Secondary location will be downtown Toronto for partner meetings. Limited travel domestically/internationally.

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