Business Program Manager

4 weeks ago

Toronto, Canada Dynata Full time

Business Program Manager - PMO Office


The Program Manager is part of a global dynamic team of business improvement experts responsible for helping lead the organization through transformational change focused on improvement. This PM will work closely with department leaders from across the organization to project manage large scale strategic projects and initiatives. The individual will provide business guidance and expertise on integrating people, processes, and technologies in support of meeting company strategic results. 

Success in this role will include providing a preliminary assessment of initiatives, ensuring that business impact, needs and features are properly understood. This involves with stakeholders on strategy ideation and initial analysis, through to execution. In addition, this role is a change agent responsible for working with cross functional teams, with a view on the end-to-end experience of our products, processes, and procedures to improve customer and/orstakeholder experience. Finally, this position will lead and manage operational issues with the goal of determining the root cause, remediation plans, and guiding teams to resolve and close out issues.

Your Responsibilities:

Lead strategic initiatives’ intake, planning, delivery, and governance based on business goals and organizational strategies. 

Partner with various stakeholders across Dynata to understand the project goals and help define preliminary requirements to deliver business results. 

Define scope and resource requirements, along with project dependencies. 

Collaborate with stakeholders and operational teams to align subject matter experts to support projects. 

Collect and provide roadmaps, estimates and resource needs for project planning. 

Oversee and govern planning and delivery of the assigned strategic initiatives, provide expert knowledge towards ambiguous situations, identify, and resolve problems across multiple domains, and perform risk assessment, planning and analysis across the entire program. 

Lead the implementation of solutions that may require the modification of business processes, systems, products, and can require significant departures from traditional approaches. 

Assess the impact of change on people, processes, budgets, and systems and adhere to control standards, compliance etc. 

Support development of initiative-level business cases. 

Communicate with and report to stakeholders to provide an integrated perspective on all program activities, including timelines, accomplishments, key risks and issues as well as productivity/adoption of new technologies and/or processes.

Analyze data collection and benchmarking against best practices.

Execute day-to-day project management activities, meeting management and planning and coordination of implementation activities through very detailed project plans.

Actively promote and influence the need for continuous improvement. 

Act as a change champion ensuring effective implementation and sustainable success of solutions engaging teams and stakeholders throughout the project lifecycle to deliver results. 

ensure the project team has a valid communication and training plan that has been reviewed by HR and functional leads. 

SKILLS AND ATTRIBUTES

Ability to work in a fast-paced environment with high level of independence and accountability for their work.

Able to work with large data sets conducts analytics quickly and makes effective decisions, understanding of financial budgeting.

Process oriented mindset focused on streamlining and simplification.

Experience in structured problem solving, process improvement and project management.

Effective communication skills across all levels of the organization 

Skilled in influencing others, obtaining buy-in for ideas and driving implementation.

Solid organizational and time management skills for overseeing many moving parts.

Can navigate through ambiguity and solve complex problems with limited facts.

Facilitates coordination and cooperation among large teams that are geographically dispersed and culturally diverse.

Driven to improve the company, processes, service performance, efficiency, etc. 

EXPERIENCE 

Program/project management experience, and process improvement experience in a transformational organization or fast changing industry or business consulting environment.

Experience interacting with or working through change management items with operations teams.

Management consulting experience preferable.

Familiarity or practical experience with Agile program management methodology

MS PowerPoint, Excel, Word, and project planning tools

Project Management designation would be an asset.

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