IT Service Delivery Manager

Found in: Talent CA C2 - 2 weeks ago


Vaughan, Canada CAA Club Group Full time

IT Service Delivery Manager - End User Experience

About Us

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. We work hard and play hard. We're about doing what's right and feeling good about it

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.4M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Our diverse organization provides roadside assistance, insurance, technology, retail, and travel solutions through its various subsidiaries.

What you will do

Work with leadership to operationalize an IT Continual Service Improvement Framework across the organization Implement processes & procedures to operationalize service enablement and IT asset management practices Drive CI initiatives to completion and provide regular progress reports to management Acquire and demonstrate proficiency and expertise in the tools employed to monitor and manage systems performance Perform trend analysis of various monitoring tools used for back-end infrastructure, end user devices, and application performance to reduce the noise in alerts Defines and implement the monitoring requirements to gauge the system performance Research and assessments of new and emerging performance tools and technologies. Training of others in tool usage as required. Managing mix of tools and consistent deployment across all critical systems. Manage catalog of existing tools and ensure relevance going forward. Establish and review appropriate KPIs and metrics Development and maintenance of performance dashboards Work with Service Management team and peers to develop and deliver system performance analysis

Who you are

A minimum of five years’ experience in managing service management and NOC environments Practical experience in ITIL practices Practical knowledge of monitoring tools and data trend analysis Post Secondary education or Diploma in computer science or Information Technology or equivalent experience. Proficiency in PowerBI preferred Practical experience with systems performance monitoring, alerting and management tools – i.e. Dynatrace, Solarwinds, Goliath, SCOM, PagerDuty ITILv4 Foundation ITILv4 Strategist: Direct, Plan and Improve will be an asset Industry certifications in performance & monitoring tools such as Dynatrace, Solarwinds, SCOM, Goliath, etc. preferred Strong written and oral communication skills Excellent time management, analytical and problem-solving skills Ability to work effectively and productively within a team environment Continuous improvement mindset

  • Vaughan, Canada GFL Environmental Inc. Full time

    IT Service Delivery Manager (ITSDM) is responsible for overseeing the delivery of IT services to GFL Operations. The ITSDM will ensure that IT service delivery meets agreed-upon service levels and quality standards. This role involves collaborating with a team of IT professionals, coordinating with other departments, and continually improving processes to...

  • Delivery Manager

    5 days ago


    Vaughan, Canada Voilà Full time

    **Requisition ID**:182092 **Career Group**:Distribution Centre Management **Job Category**:E-commerce Planning **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:Ontario **City**:Vaughan **Location**:3809 GTA CFC **Postal Code**:L4L 1A5 Voilà is a new team dedicated to launching and scaling Sobeys new...


  • Vaughan, Canada Tesla Full time

    What to Expect - International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week on-site. Many students will be limited to part-time during the academic year._ Internship Program at Tesla - The Internship Recruiting Team is...

  • Head of Delivery

    Found in: Talent CA C2 - 2 weeks ago


    Vaughan, Canada Futuretek Full time

    Job Title: Head of Delivery - Gaming CompanyLocation: Concord, Ontario, Canada (In-Office Position)Company Overview:Join this  dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences where they offer culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If...


  • Vaughan, Canada Teledact, Inc. Full time

    AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.Summary: Manager of Clinic Services is responsible for direct...


  • Vaughan, Canada Teledact, Inc. Full time

    AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.Summary: Manager of Clinic Services is responsible for direct...


  • Vaughan, Canada Teledact, Inc. Full time

    AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.Summary: Manager of Clinic Services is responsible for direct...


  • Vaughan, Canada SharpLight Technologies Full time

    **Company Description**: As a response to the rapidly growing global demand for advanced, safe, and effective medical aesthetic technologies, our research and development team alongside our engineering experts continue to work diligently to provide ongoing world-class results. Bringing revolutionary technologies to market was our underlying vision, today...

  • Delivery Driver

    Found in: Jooble CA O C2 - 2 weeks ago


    Vaughan, ON, Canada Pétroles Crevier Full time

    Delivery Driver AZ or DZ-Vaughan, Ontario The Delivery Driver will be responsible for ensuring timely delivery of bulk and packaged products predetermined customers throughout Ontario. This position will receive specific routes, will have to review orders prior to delivery, load and unload trucks and provide an exceptional customer service to our clients....

  • Project Manager

    Found in: Jooble CA O C2 - 2 weeks ago


    Vaughan, ON, Canada Plan Group Inc. Full time

    As Project Manager, Technology Transportation you will be responsible for supervising the construction and installation of fare management, passenger information, PA and other related systems. Taking a lead role in managing large multi-million dollar projects, you will be fully accountable for the planning, executing, and delivery of projects on time and...

  • Project Manager

    Found in: Jooble CA O C2 - 2 weeks ago


    Vaughan, ON, Canada EightSix Network Inc Full time

    Part Time / Full Time As Project Manager, Technology Transportation you will be responsible for supervising the construction and installation of fare management, passenger information, PA and other related systems. Taking a lead role in managing large multi-million dollar projects, you will be fully accountable for the planning, executing, and delivery of...


  • Vaughan, Canada Philips Full time

    **Job Title**: Services Operations Manager - Managed Equipment Services (Onsite: Vaughan/Richmond Hill, ON) As a Services Operations Manager, you will lead, support, manage, and develop a team of onsite imaging and biomedical equipment service team members between 2 hospital locations (Vaughan and Richmond Hill, ON). You will participate in the development...

  • Manager / Senior Manager - Client Service Management

    Found in: Jooble CA O C2 - 2 weeks ago


    Vaughan, ON, Canada TechBlocks India Full time

    In the Enterprise Account Management role, you will work both independently and collaboratively to achieve revenue targets while driving high client satisfaction and expansion within those accounts. Our Enterprise Account Managers & Client Partners work closely with clients to design and implement fit-to-purpose solutions for application development, QA,...

  • Manager of Clinic Services

    Found in: Jooble CA O C2 - 2 weeks ago


    Vaughan, ON, Canada Teledact, Inc. Full time

    AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely. Summary : Manager of Clinic Services is responsible for...


  • Vaughan, Canada Bells of Steel Inc Full time

    Is "I'll figure it out and get it done" your personal motto? Are you a master forklift operator with the strength to pick and pack huge boxes? Are you a confident driver who knows the GTA like the back of your own hand? Well then we have the job for you. We're a rapidly growing e-commerce company selling fitness equipment across Canada and the USA and we...

  • Manager, Project Management Services

    Found in: Jooble CA O C2 - 5 days ago


    Vaughan, ON, Canada OnPoint Talent Inc. Full time

    Key Responsibilities:  Assist in the development and maintenance of project schedules, budgets, and timelines.  Coordinate with subcontractors, vendors, and suppliers to ensure timely delivery of materials and services.  Track project progress and provide regular updates to project managers and stakeholders.  Prepare and distribute...

  • Manager, Online Home Services

    Found in: Jooble CA O C2 - 2 weeks ago


    Vaughan, ON, Canada Teledact, Inc. Full time

    AtEnhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely. Summary : Manager of Clinic Services is responsible for...

  • Service Coordinator

    2 weeks ago


    Vaughan, Canada Stage Windows & Doors Full time

    Grow with us as a Service Coordinator at Stage Windows & Doors! **Company Overview**: - Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. - With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for residential replacement and custom home...

  • Service Coordinator

    2 weeks ago


    Vaughan, Canada Stage Windows & Doors Full time

    Grow with us as a Service Coordinator at Stage Windows & Doors! **Company Overview**: Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home...

  • Service Manager

    2 weeks ago


    Vaughan, Canada Stage Windows & Doors Full time

    **Position Summary**: The Service Manager will play a vital role by overseeing the workflow management of the after sales service department ensuring quality of service, warranty management, scheduling, and overall performance of department. The Service Manager will provide leadership and direction to facilitate and streamline after sales service process...