Manager, IT Service Delivery

2 weeks ago

Vaughan, Canada GFL Environmental Inc. Full time

IT Service Delivery Manager (ITSDM) is responsible for overseeing the delivery of IT services to GFL Operations. The ITSDM will ensure that IT service delivery meets agreed-upon service levels and quality standards. This role involves collaborating with a team of IT professionals, coordinating with other departments, and continually improving processes to enhance overall IT service delivery. The ITSDM will report to the IT Service Delivery Director.

**Key Responsibilities**:

- Develop and maintain strong and productive relationships with business leaders.
- Consult with business leaders to identify strategic technology needs, offer guidance based on industry trends and support business objectives of service line or region.
- Enhance communication between operational groups and IT.
- Build credibility and trust between operational groups and IT.
- Regularly interact with the business to understand requirements for technology and to support and recommend associated business process improvements.
- Act as liaison between the business and IT to communicate needs, discuss critical success factors.
- Assist with prioritization of activities within and across operational groups.
- Translate business vision to enable shared understanding and rapid execution by business and IT personnel.
- Manage stakeholder expectations and take accountability for service delivery.
- Monitor progress of IT projects and changes associated to business in order to ensure successful implementation and continued development of credibility of IT areas.
- Act as a single point of contact for requests.
- Conduct needs and impact analysis on business requests to identify opportunities to link programs, processes, and systems throughout the organization to achieve optimal efficiency.
- Collaborate with other IT Business Partners to develop strategies to align business groups where appropriate.

**Knowledge, Skills and Competencies**:

- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree or relevant certifications (e.g., ITIL, PMP) is a plus.
- Proven experience (10 years) in IT service delivery management or a related role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and vendors.
- Understanding of IT service management principles, processes, and frameworks (e.g., ITIL).
- Proficiency in project management tools and methodologies.
- We thank you for your interest. Only those selected for an interview will be contacted. _
- GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. _GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

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