Bilingual Fraud Officer

4 weeks ago

Montreal, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.

Please note: This is a hybrid role.

What will you do?

  • Use in-depth fraud understanding to Investigate fraud alerts on loan applications
  • Review notes and pertinent application details
  • Review NDB alerts and update notifications accordingly
  • Perform outbound calls to validate application details
  • Record and refer all suspicious files to CIS for review

What you need to succeed?

Must- have:

  • At least 12 months experience in client service or fraud related environment
  • Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs
  • Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
  • Proven interpersonal communication and problem resolution skills
  • Able to work a set shift of 8:00am to 8:00pm Monday to Saturday

Nice-to-have:

  • Mortgage related Fraud experience
  • Citadel, Casper, Linx, EIM, Camps, IRIS, Synergy
  • Able to navigate between multiple windows-based applications systems

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Exposure to strong mentorship and leadership examples
  • Ability to make a difference and lasting impact 
  • Continued career advancement opportunities

Job Skills

Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

Additional Job Details

Address:

7101 AV DU PARC:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-05-14

Application Deadline:

2024-05-22

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

  • Bilingual Fraud Officer

    3 weeks ago

    Montreal, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder's interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated...

  • Bilingual Fraud Officer

    2 weeks ago

    Montreal, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder's interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated...

  • Bilingual Fraud Officer

    1 week ago

    Montreal, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder's interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated...

  • Security and Fraud Management Officer

    7 days ago

    Montreal, Canada CGI Full time

    Position Description: CGI is looking for a leader in the field of information security and fraud prevention, to take charge of corporate cybersecurity governance for one of its entities. As a Security Officer reporting to the Payroll Service Center management, you will be responsible for the security team whose mission is to protect CGI and its...

  • Security and Fraud Management Officer

    2 months ago

    Montreal, Canada CGI Full time

    Position Description: CGI is looking for a leader in the field of information security and fraud prevention, to take charge of corporate cybersecurity governance for one of its entities. As a Security Officer reporting to the Payroll Service Center management, you will be responsible for the security team whose mission is to protect CGI and its...

  • Associate Fraud

    1 week ago

    Montreal, Quebec, Canada Bell Full time

    Req Id: 417535At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the...

  • Associate Fraud

    1 week ago

    Montreal, Quebec, Canada Bell Full time

    Req Id: 417540At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the...

  • Associate Fraud

    2 weeks ago

    Montreal, Quebec, Canada Bell Full time

    Req Id: 417540At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the...

  • Associate Fraud

    2 weeks ago

    Montreal, Quebec, Canada Bell Full time

    Req Id: 417535At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the...

  • Lead, Wireless Fraud and Physical Security

    1 week ago

    Montreal, Canada Cogeco Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : POSITION...

  • Lead. Wireless Fraud and Physical Security

    3 weeks ago

    Montreal, Canada Cogeco Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : POSITION...

  • Officier(ère) à la Fraude Bilingue

    4 weeks ago

    Montreal, Canada Royal Bank of Canada> Full time

    Résumé du travailDescription du posteEn quoi consiste l’opportunité d’emploi ?Dans un environnement hors-centre d’appel, en tant qu’agent(e) à la fraude, vous aidez l’équipe de gestion des opérations frauduleuses du secteur d’Opérations bancaires canadiennes à protéger les intérêts des actionnaires en minimisant les pertes dues à la...

  • Officier(ère) à la Fraude Bilingue

    2 weeks ago

    Montreal, Canada RBC - Banque Royale Full time

    Résumé du travailDescription du posteEn quoi consiste l'opportunité d'emploi ?Dans un environnement hors-centre d'appel, en tant qu'agent(e) à la fraude, vous aidez l'équipe de gestion des opérations frauduleuses du secteur d'Opérations bancaires canadiennes à protéger les intérêts des actionnaires en minimisant les pertes dues à la fraude. Vous...

  • Officier(ère) à la Fraude Bilingue

    1 week ago

    Montreal, Canada RBC - Banque Royale Full time

    Résumé du travailDescription du posteEn quoi consiste l'opportunité d'emploi ?Dans un environnement hors-centre d'appel, en tant qu'agent(e) à la fraude, vous aidez l'équipe de gestion des opérations frauduleuses du secteur d'Opérations bancaires canadiennes à protéger les intérêts des actionnaires en minimisant les pertes dues à la fraude. Vous...

  • Officier(ère) à la Fraude Bilingue

    7 days ago

    Montreal, Canada Royal Bank of Canada> Full time

    Résumé du travailDescription du posteEn quoi consiste l’opportunité d’emploi ?Dans un environnement hors-centre d’appel, en tant qu’agent(e) à la fraude, vous aidez l’équipe de gestion des opérations frauduleuses du secteur d’Opérations bancaires canadiennes à protéger les intérêts des actionnaires en minimisant les pertes dues à la...

  • Officier(ère) à la Fraude Bilingue

    2 weeks ago

    Montreal, Canada Royal Bank of Canada> Full time

    Résumé du travailDescription du posteEn quoi consiste l’opportunité d’emploi ?Dans un environnement hors-centre d’appel, en tant qu’agent(e) à la fraude, vous aidez l’équipe de gestion des opérations frauduleuses du secteur d’Opérations bancaires canadiennes à protéger les intérêts des actionnaires en minimisant les pertes dues à la...

  • Adjointe Fraude

    2 months ago

    Montreal, Quebec, Canada Bell Full time

    Code de demande: Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices et à vous...

  • Adjointe Fraude

    2 months ago

    Montreal, Quebec, Canada Bell Full time

    Code de demande: Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices et à vous...

  • Agent au département de fraudes bilingue travail de soir

    2 months ago

    Montreal, Canada Randstad Canada Full time

    Vous êtes curieux, empathique et reconnu pour vos capacités d'écoute et de compréhension ? Vous êtes à la recherche d'un nouveau défi et vous souhaitez en savoir plus sur le secteur bancaire et la fraude ? Nous avons ce qu'il vous faut !Notre équipe recrute actuellement un agent de service à la clientèle bilingue à temps plein qui sera chargé de...

  • Agent au département de fraudes bilingue

    7 days ago

    Montreal, Canada Randstad Canada Full time

    Êtes-vous curieux, empathique et connu pour vos compétences en écoute et compréhension ? Recherchez-vous un nouveau défi et souhaitez-vous en apprendre davantage sur la banque et la fraude ? Ne cherchez pas plus loin !Notre équipe recherche actuellement un agent de service clientèle bilingue à temps partiel pour gérer les appels entrants concernant...