Client Experience Coordinator

4 weeks ago

Toronto, Canada The Leadership Agency Full time

Our client is a boutique law firm working with clients in some of the most exciting industries. They specialize in law across Intellectual Property, Corporate Law, Franchising Law and Litigation in technology, artificial intelligence, software, biotechnology, and more industries They also work with companies big and small; established and some of the hottest startups

  • Handling incoming leads, which will constitute 70% of your role.
  • Completing intakes with leads through phone, email, and inbound referrals.
  • Moving clients through the intake process, including running conflicts checks and onboarding.
  • Ensuring conflicts checks are completed for each new file, as it is crucial for the firm's compliance and reputation.
  • Filling out necessary information within the CRM system to maintain accurate records.
  • Managing both net new clients and existing clients with various shareholders.
  • Managing client interactions, including greeting visitors, providing hospitality, and managing mail runs.
  • Demonstrating high attention to detail and organizational skills in managing client data effectively.
  • Actively participating in cross-functional collaboration to enhance client experiences and business outcomes.


Requirements
  • 2+ years of previous coordinator or customer success experience.
  • Previous experience working in a B2B environment is preferred.
  • Experience relevant to client processes and providing exceptional client experiences.
  • High level of business acumen and professionalism in dealing with clients and stakeholders.
  • Experience within a legal environment is considered an asset.
  • Ability to adapt to and learn new applications quickly, demonstrating strong technology savvy.
  • Proven ability to challenge the norm and thrive in an innovative environment.
  • Comfortable working independently and in ambiguous situations.
  • Enjoys wearing multiple hats and taking on various responsibilities.
  • Possesses a go-getter attitude and enjoys taking ownership of tasks and projects.
  • Consistently exhibits a high attention to detail and maintains a high level of organization in all tasks and responsibilities.


Benefits
  • Working at a company that is not the standard, they aim to challenge the status quo
  • Competitive compensation and opportunity for performance and company bonus
  • 3 weeks’ vacation (and office closure during December holidays)
  • Attractive benefits package
  • This is an onsite role


  • Client Experience Coordinator

    4 weeks ago

    Toronto, Canada Arbitration Place Full time

    Your enthusiasm for exceeding client expectations will reinforce the exceptional reputation of Arbitration Place as a world class Arbitration Centre where hospitality and legal expertise meet. Your interactions will affirm to our valued clients that working with us is an experience, not a transaction. The Client Experience Coordinator is responsible for...

  • Wedding Coordinator

    7 days ago

    Toronto, Canada Day of Wedding Coordinator Full time

    _Day of Wedding Coordinator (DOWC) is searching for an individual that's passionate about all things wedding and events and knows how to provide exceptional customer service. You are a friendly and energetic person that doesn't easily shy away from challenges and is looking to join a growing Wedding Planning business. Your unique personality is your brand....

  • Marketing & Events Coordinator

    4 weeks ago

    Toronto, Canada Junto Experience Agency Full time

    **Company description** Junto is a user experience agency focused on keeping the end customer at the centre of the conversation. With a firm grasp of both business and technology, we collaborate with our client partners to shape the customer’s experiences and change perceptions of what’s possible. **Job description** We're looking for a marketing &...

  • Client Experience Administrator

    6 days ago

    Toronto, Canada CAAT Pension Plan Full time

    **Client Experience Administrator** **We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.** Are you looking for an energetic, high-performance culture that’s truly one of a kind? How would you like to work in a fun, high-performance culture that’s truly one of a kind - on a team...

  • Client Experience Specialist

    2 days ago

    Toronto, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...

  • Manager, Client Experience

    1 week ago

    Toronto, Canada Sephora Full time

    **Job ID**: 221578 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Manager, Client Experience

    4 weeks ago

    Toronto, Canada Sephora Full time

    **Job ID**: 246804 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Manager, Client Experience

    2 days ago

    Toronto, Canada Sephora Full time

    **Job ID**: 219721 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all...

  • Manager, Client Experience

    4 weeks ago

    Toronto, Canada Sephora Full time

    **Job ID**: 245280 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all...

  • Manager, Client Experience

    4 weeks ago

    Toronto, Canada Sephora Full time

    : Regular Youll love working here As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas...

  • Manager, Client Experience

    2 weeks ago

    Toronto, Canada Sephora Full time

    Job ID: 245280 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here… As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events...

  • Workplace Experience Coordinator

    4 weeks ago

    Toronto, Canada CBRE Full time

    Posted- 19-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Toronto - Ontario - Canada- Hi, we’re Host!We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.As the heart of the workplace, you...

  • Manager, Client Experience

    3 weeks ago

    Toronto, Canada Sephora Full time

    Job ID: 245280 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events...

  • Manager, Client Experience

    1 week ago

    Toronto, Ontario, Canada Sephora Full time

    Job ID: 246804 Store Name/Number: ON-Eaton Centre (0500) Address: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in...

  • Client Service Coordinator

    1 month ago

    Toronto, Canada Recruiting in Motion Full time

    Client Service Coordinator Toronto ONRef: JOB2098 Our Client is a unique Toronto based company where the hospitality and legal industry intersect. With the high stress of legal proceedings, our client goes the extra mile to arrange facilities and holistic services to help take the edge off the experience. Working with legal staff, our client successfully...

  • Learning Experience Coordinator

    4 weeks ago

    Toronto, Canada Fasken SLP Full time

    **Job Summary** We are currently working remotely and the role offers remote flexibility post pandemic. Hours of work are from 9 am to 5 pm. Occasional pre-authorized overtime may be required to meet client needs. **At Fasken, success means**: - Having a strong client service approach - you’re ready, willing, and able to put our clients first and exceed...

  • Manager, Client Experience

    4 weeks ago

    Old Toronto, Canada SEPHORA CANADA Full time

    Poste Manager, Client Experience Profil You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership...

  • Manager, Client Experience

    4 weeks ago

    Old Toronto, Canada SEPHORA CANADA Full time

    Poste Manager, Client Experience Profil You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership...

  • Manager, Client Experience

    4 weeks ago

    Old Toronto, Canada SEPHORA CANADA Full time

    Poste Manager, Client Experience Profil You'll love working here... As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership...

  • Client Services Coordinator

    5 days ago

    Toronto, Canada Lending Hand Homecare Full time

    **Part Time Client Services Coordinator - Hybrid** The Client Services Coordinator is responsible for fostering a strong relationship between Lending Hand Home Care and its clients, their families and our caregivers. This is achieved by efficiently providing administrative support and coordinating client schedules with a friendly, enthusiastic and...