Manager, Client Experience
4 weeks ago
Job ID: 246804
Store Name/Number: ON-Eaton Centre (0500)
Address: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
You'll love working here...
As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
- Developing your team. Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- Client Experience. Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- Training & Development. Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- Visual Merchandising. Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.
We'd love to hear from you if...
- You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
While at Sephora, you'll enjoy...
- The people. You will be surrounded by the best talent in the industry - people you can be proud to work with.
- The perks. Think you've tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
-
Client Experience Coordinator
2 weeks ago
Toronto, Ontario, Canada Richemont Full timeAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...
-
Client Manager
4 weeks ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?Client Management is accountable for the overall client experience and satisfaction with RBC Investor Services ("RBCIS"), ensuring that what we deliver and how we deliver it, aligns with, or exceeds their expectations. The role brings technical and working knowledge of all client activities and touch points...
-
IT Client Solutions Manager
1 week ago
Toronto, Ontario, Canada CHANEL inc Full timeIT Client Solutions Manager (Digital Business Analysis Manager) Location: CHANEL - Toronto, OntarioReports to: IT ManagerContract: Full-time and permanent positionYour role @Chanel:This is a senior, individual contributor role within IT with no direct reports, and requires hands-on Business Analysis experience.CHANEL invests significant efforts to provide...
-
Client Success Manager
4 weeks ago
Toronto, Ontario, Canada LEAP Legal Software Full timeLEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia and the UK with more than 57,000 users using our software worldwide. We are seeking a Client Success Manager to join our...
-
Manager - Client Services
2 weeks ago
Toronto, Ontario, Canada Bantrel Co. Full timeCompany DescriptionBantrel is proud to be a leading provider of Engineering, Procurement, and Construction (EPC) services in Canada. Since our inception in 1983, we have delivered end-to-end solutions for some of Canada's most challenging and complex energy, mining and infrastructure projects, with an unrelenting focus on safety, while delivering to the...
-
Client Success Manager
2 weeks ago
Toronto, Ontario, Canada Seedtag Full timeWe are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...
-
Experience analytics manager
3 weeks ago
Toronto, Ontario, Canada Société Financière Manuvie Full timeNous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos...
-
Client Success Manager
2 weeks ago
Toronto, Ontario, Ontario, Canada Seedtag Full timeWe are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...
-
Manager, AML High Risk Client Management
4 weeks ago
Toronto, Ontario, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the opportunity? A new and exciting opportunity has arisen to join the Global Anti-Money Laundering (AML) Compliance department as Manager on the Capital Markets, High Risk Client Management (HRCM) team. Reporting to the Senior Manager, Capital Markets, HRCM, you will make core risk decisions related to the identification,...
-
Client Service Manager
1 week ago
Toronto, Ontario, Canada Paladin Security Full timeThis leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin...
-
Stage Experience Lead
3 weeks ago
Toronto, Ontario, Canada LVMH Group Full timeJob ID: 247857 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Stage Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include...
-
Stage Experience Lead
3 weeks ago
Toronto, Ontario, Canada Sephora Full timeJob ID: 248134 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can...
-
Product Manager, Mobile Experience
2 weeks ago
Toronto, Ontario, Canada Rivalry Full timeTL/DR:Rivalry is focused on building the most engaging next gen sports betting and entertainment brand globally and we're looking for a solid Product Manager to join us on our next phase of growth. As a Product Manager, you will be responsible for product management aligned to core areas of the Rivalry product, leading the roadmap, design and development....
-
User Experience
3 days ago
Toronto, Ontario, Canada Ministry of Children, Community and Social Services Full timeNote: These positions are located at 315 Front Street Toronto, however alternate work arrangements may be available.Effective April 1, 2024 the salary range for this position is $82,217 to $121,155 per year in compliance with AMAPCEO collective agreement provisions. The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for...
-
Toronto, Ontario, Canada Gallagher Full timeJob Description Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build...
-
Client Solutions Manager, Multi-national
1 month ago
Toronto, Ontario, Canada Gallagher Full timeJob Description Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build...
-
Client Solutions Manager, Multi-National
4 weeks ago
Toronto, Ontario, Canada Gallagher Full timeAbout Us:Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Client Solutions Manager, Multi-national
1 week ago
Toronto, Ontario, Canada Gallagher Full timeJob Description Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build...
-
Toronto, Ontario, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity? This role will support the Global Head and/or Director, High Risk Client Management (HRCM) by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and...
-
Client Advocate
3 weeks ago
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeThe FINEX Senior Associate Broker role within the Financial Institutions & Professional Services (FIPS) Industry Vertical Division will be responsible for managing the day-to-day broking responsibilities for Financial & Executive Risk lines and Property & Casualty programs both independently and in conjunction with other team members. The Senior Associate...
