Client Service Manager

5 months ago

Toronto, Canada Acosta Full time

DESCRIPTION

The Client Service Manager will be responsible for all aspects of day to day client management and operations while growing the client relationship and driving sales. Focusing on:

  • Revenue Growth

  • Margin delivery

  • Client satisfaction and retention

  • Quality execution of programs

  • Expanding services /solutions utilized by client

  • Delivery of program specific training to District Managers and National Field Execution team

  • Development of field tools to collect meaningful field information for our clients

  • Analysis of impact of programs

RESPONSIBILITIES

Essential Functions of this Position (list in order of most important to least important):

  1. Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.

  2. Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.

  3. Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.

  4. Outline data reporting requirements, analyze business results, report on key insights.

  5. Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.

  6. Participate in or lead new business development activities as required.

  7. Manage program communication to field management team and merchandisers.

  8. Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.

  9. Seek out and share best practices.

  10. Other duties as assigned.

QUALIFICATIONS

Experience Requirement:

  1. Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience.

  2. Excellent relationship building skills; proven success in relationship building and management.

  3. Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.

  4. Outstanding organizational skills, attention to detail, and prioritization of tasks.

  5. Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).

  6. Experience in anticipating client needs and developing solutions.

  7. Experience in the general retail landscape.

  8. Experience in executing resets within multiple channels is ideal (drug, mass, or grocery).

Knowledge, Skill and Ability Requirements:

  1. Ability to build relationships with all key stakeholders ( Merchandising, Operations, HR, Finance, etc.)

  2. Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.

  3. Ability to produce quality field execution.

  4. Ability to regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.

  5. Ability to manage client expectations and help to make all plans operational at the store level.

  6. Great analytical skills – strong attention to detail.

  7. Proficiency in Excel required.

  8. Strong verbal communication and presentation skills.

  9. Ability to drive for results.

  10. Persuasive selling and ability to influence skills.

  11. Assertive, creative team player.

  12. Sense of urgency required.

The incumbent(s) in this position should exhibit the following ACOSTA values:

  • People Minded – Must show dignity and respect to all people

  • Integrity – Must exemplify the highest degree of ethical behavior

  • Results Oriented – Must show passion, pride and commitment to succeed

  • Trust – Must be honest, sincere and confident

  • Teamwork – Must build trusting relationships

  • Innovation – Must progress through a combination of creativity, common sense and vision

  • Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an

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