Client Service Manager
6 months ago
**Responsibilities**:
- Actively manage the day-to-day servicing and processing activities to ensure that the service team across Canada is delivering a high level of service and complying with corporate and regulatory policies and procedures.
- Interface daily with Banking teams to ensure escalated issues addressed and client service requirements are being exceeded.
- Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans.
- Regularly review processes to ensure maximum efficiencies while delivering superior service quality.
- Contribute to and drive tactical and strategic initiatives.
- Establish effective working relationships with operational and technology partners to jointly identify and resolve on-going issues and to partake on conversions/transformation / enhancement initiatives.
- Regularly review internal control and regulatory requirements and self-test results to ensure that effective controls are in place.
- Work closely with the Global and Regional Market Managers to ensure that business initiatives are appropriately supported by Services
**Qualifications**:
- 6-10 years of experience
- Leadership skills: Takes ownership, readily takes charge and makes decisions, able to motivate people toward a common goal, implement change and get results. People Management Skills: able to constructively coach and motivate staff
**Education**:
- Bachelor's/University degree, Master's degree preferred
- **Job Family Group**:
Private Client Coverage
- **Job Family**:
Client Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Enterprise Regional Sales Manager
6 months ago
Toronto, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...
-
Client Service Manager
6 months ago
Toronto, Canada Eclerx Full time**Client Service Manager** - ___________________________________ Location: Toronto Canada Type: Full-time Department: Financial Markets - ___________________________________ **Summary** **Responsibilities** - Cultivate strong, long-lasting relationships with high-profile client stakeholders and leaders. - Act as a main point of contact for client...
-
Client Services Manager
1 month ago
Toronto, Canada DataFix Full time**Job Title**: Client Services Manager **Location**: Hybrid Remote / Toronto Office **Division/Department**: Client Services **Reports to**: National Director - Client Services **About DataFix** DataFix is the exclusive provider of the VoterView Election Management System and a comprehensive suite of election-related products and services. Since 2002,...
-
Client Services Manager
6 months ago
Toronto, Canada Pennine Security Solutions Full timePennine Security Solutions Inc. We are looking for a strong Client Service's Manager to create and maintain long-term, trusting relationships with our customers. The Manager’s role is to oversee a portfolio of assigned customers, assist the HR Department with existing employees and work with all Departments to maintain current and develop new...
-
Manager, Client Services
6 months ago
Toronto, Canada Sephora Full time**Job ID**: 233006 **Store Name/Number**: ON-Toronto Union Station (1526) **Address**: 65 Front Street, Toronto, ON M5J 1E0, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora...
-
Manager, Client Services
6 months ago
Toronto, Canada Sephora Full time**Job ID**: 246526 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora...
-
Manager, Client Services
6 months ago
Toronto, Canada Sephora Full time**Job ID**: 237412 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific...
-
Manager, Client Services
6 months ago
Toronto, Canada Sephora Full time**Job ID**: 241631 **Store Name/Number**: ON-Fairview Toronto (0524) **Address**: 1800 Sheppard Avenue East, Toronto, ON M2J 5A7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora...
-
Manager, Client Services
6 months ago
Toronto, Canada proSapient Full timeEveryday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders. Consulting and private equity firms come to proSapient when they need to...
-
Client Services Manager
4 months ago
Toronto, Canada proSapient Full timeEveryday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders. Consulting and private equity firms come to proSapient when they need to...
-
Client Payment Administrator
2 months ago
Toronto, Canada Family Service Toronto Full time**Grow with us!** Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity. We’re proud of our people and culture! We are...
-
Manager, Client Services
3 months ago
Toronto, Canada Central Toronto Youth Services Full time**Manager, Client Services** **Full Time Permanent - 35 hours a week** This is an exciting opportunity to join and contribute to a progressive, innovative management team. CTYS is an accredited Children’s Mental Health Centre with a range of services and programs for youth and families across Toronto. The agency is committed to an inclusive, equity based...
-
Client Service Manager
5 months ago
Toronto, Canada Acosta Full timeDESCRIPTION The Client Service Manager will be responsible for all aspects of day to day client management and operations while growing the client relationship and driving sales. Focusing on: Revenue Growth Margin delivery Client satisfaction and retention Quality execution of programs Expanding services /solutions utilized by client ...
-
Developmental Services Triage Case Manager
1 month ago
Toronto, Canada Family Service Toronto Full time**Grow with us!** Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our...
-
Highly Specialized Traveling Case Manager RN
2 days ago
Toronto, Ontario, Canada HealthEcareers - Client Full timeJob Title: RN - Case Mgmt About the Role:We are seeking an experienced and highly specialized Travel Nurse RN to join our team in Ontario, California. Salary and Benefits:This travel nursing position offers a competitive salary of $***85.84 per hour*** (based on 8-hour shifts and 40 hours per week), with additional benefits including a lucrative referral...
-
Developmental Services Triage Case Manager
1 month ago
Toronto, Canada Family Service Toronto Full time**Program**: Options Adult*** **Contract**: Temporary, Part-time; 21 hours per week; 9-month contract until September 2025 **Location**: 128A Sterling Rd with travel within the community and/or from a safe, home-based office as required **Salary**: $57,258 - $70,524 per annum Grade 8 BU, pro-rated to hours worked **Application Deadline**: November 18, 2024,...
-
Shareholder Services Client Manager
2 weeks ago
Toronto, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** In this role, you will be responsible for managing and maintaining relationships with clients within Shareholder Services (SHS). You will be the key point of contact for Fund Manager’s for SHS related operational escalations and inquiries. You will be a key influencer in the Clients Service Review Scoring for...
-
Client Services
2 months ago
Toronto, Canada Procom Full time**The Opportunity**: Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients. This role provides...
-
Manager - Client Services
6 months ago
Toronto, Canada Bantrel Full timeWe are currently seeking a qualified Client Solutions - Manager to join our Mining team, based out of **Toronto, ON. **The Manager - Client Solutions will be responsible for responsible for managing business development activities for the Bantrel mining business for our Canadian market. Reporting directly to the Vice President of Client Solutions, role will...
-
Client Services Project Manager
3 months ago
Toronto, Canada Epiq Systems, Inc. Full timeIt's fun to work at a company where people truly believe in what they are doing! Job Description: Essential Job Responsibilities: - Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship; - Drives overall client satisfaction through effective coordination and communication of client...