Service Manager
Found in: Talent CA C2 - 7 days ago
Service Manager
5425 Highway 4, New Glasgow, NS, B2H 5N8
✓ Pension✓ Dental Insurance✓ Disability Insurance✓ Bonuses✓ Health Insurance✓ Life Insurance We are the Maritimes' John Deere Dealership with 15 locations to serve you.
We are looking for a skilled, dedicated person to fill the position of Service Manager at our New Glasgow, NS location.
Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.
Purpose
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Responsibilities
As a leader of service operations, the Service Manager will:
Maintain a safe environment and ensures customer satisfaction Successfully communicate job expectations, monitors job results and coaches employees to achieve optimal results Ensure all manufacturer warranty procedures are followed by service department staff Utilize business systems to create and monitor work/repair orders Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates Create schedules and staffing requirements, and assign jobs based on priority and technical skill set Monitor department efficiencies, operational budget, and expenses Actively participates in recruiting, staffing and development of training plans for all service department staff
Requirements
Why work with us
We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.
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