Collector Nor 23064

**Collector**
**Northern District**
**Location: New Glasgow**
**Type of Employment: Full-Time, Permanent**
**Union Status: NSGEU Local 103**
**Competition # NOR 23064**
**Closing Date: May 15, 2023**

**About Us**

Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.

We contribute to the prosperity of Nova Scotia by helping individuals and families find a home that’s right for them, at a price they can afford, in a healthy and vibrant community that offers the services, support and opportunities they need. We accomplish this by working closely with other levels of government as well as private and community partners.

**About Our Opportunity**

Under the direction of the Client Service Manager, the Collector is responsible for the collection of rental arrears and tenant charges. The Collector provides financial counseling to tenants regarding arrears with the goal of maintaining tenancy and reducing the volume of arrears and write-offs.

**Primary Accountabilities**
- Monitor current tenant accounts and contact them by phone, letter or in person to get tenant repayment commitments.
- Advise and work with tenants to ensure they are aware of all payment options and assist with setting up trustee accounts with outside agencies.
- Provide timely information to the Client Service Manager about the progress of accounts and potential issues and make recommendations regarding Residential Tenancy activities for mediated settlements and, in the case of failed settlements, termination of tenancy.
- Attend Residential Tenancy hearings and represent the Northern District’s position on mediation and provide evidence of the same.
- Prepare documentation with the Residential Tenancies Board, Small Claims Court and Sheriff Services for requesting Orders of the Director and Judgments.
- Provide monthly statistics to the Client Service Manager outlining number of clients in arrears, verbal agreements, mediated settlements, and monthly goals.
- Attend Smalls Claim Court hearings in person or via conference call which are often held during evening hours.

**Qualifications and Experience**
- Degree or diploma in Commerce or Business Administration plus five years’ collections experience.
- General knowledge that the source/amount of income and NSPHA Policy may change lease charges and tenant balances.
- Knowledge of Small Claims Court procedures.
- Intermediate to advanced knowledge of desktop software, including Microsoft Office.
- Ability to balance persistent collection efforts with strong personal skills, judgment, and an understanding of the limited income base of most NSPHA tenants.
- Ability to remain calm when provoked or when placed in stressful or emotional situations.
- Possess a valid Nova Scotia driver’s license with access to a reliable vehicle for work purposes.

**Assets**
- Working knowledge Yardi Property Management software.
- Emergency First Aid and WHMIS certifications.

**Competencies** required at this level of work are Organizational skills, Communication skills, Client Service, and Intercultural & Diversity Proficiency.

Checks may include one or more of the following: criminal background checks, driver’s abstract, and confirmation of education credentials.

**Equivalency**

**Benefits**

Based on the employment status, eligibility and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.

**Classification: TE 20**
**Salary Range: $27.89 to $32.70 Hourly**
**Work Week: 35 hours**

**Note: This is not a Civil Service position.**

**To Apply**

**Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.**
- Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $27.89-$32.70 per hour

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- New Glasgow, NS: reliably commute or plan to relocate before starting work (required)

Work Location: In person