Ecommerce Coordinator

3 weeks ago

Toronto, Canada Avery Dennison Smartrac Full time

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $ billion. Learn more at .

If you enjoy sports, entrepreneurialism and thrive in a fast-paced and ever-changing environment, then this is the role for you. Silver Crystal Group (SCG) provides personalization and customization in the sports and entertainment apparel industries. The organization works closely with Adidas, Nike, Fanatics, 500+ professional sports teams and leading retailers across North America on fulfilling customization orders direct through its e-commerce channels or through , , , , and more. SCG is one of Canada’s few winners of Fast Company Magazine’s Fast 50 award.

Job Description

We are seeking an Ecommerce Coordinator to join our growing Ecommerce team. The successful candidate will be responsible for handling all customer service inquiries and supporting merchandising activities across the ecommerce stores.

The Responsibilities:

• Provide consistent and user-friendly customer experience through various inbound customer service portals such as contact us form, chat, email and phone

• Resolve customer issues , product issues, returns, refunds and make recommendations on how to effectively handle these issues

• Manage and report on customer feedback from all customers

• Collaborate cross-functionally with production and marketing to communicate orders, updates on orders, and jersey send-ins

• Work with production to make sure orders are being produced on time and within SLA

• Review, manage and update all product description pages on the site

• Run promotional activities and sales events across all the web properties

• Write and update content for all FAQ, blog, product, and collection pages

• Stay up-to date in the Hockey world on new jersey launches, player trades, and other news to manage and update all categories and PDPs

• Manage marketplace listings and orders. Add orders on SAP as required

• Prepare reports on analytics and customer data

• Support the ecommerce and marketing team in optimizing and shortening the customer journey towards purchase

• Support occasional special projects that involve cross-functional teams

• Assist with site QA, A/B testing data collection and planning of landing pages

Qualifications

Who we’re looking for

• Previous merchandising and customer service experience

• Post-Secondary Education • Experience with Shopify eCommerce stores highly desirable

• Experience using an ERP and CRM system is a plus

• Proficient with Excel and MS Office

• Excellent written and verbal communication skills Nice to haves

• Ability to manage quality and timelines across multiple projects

• Experience with adobe photoshop and some design skills

• Experience creating content aimed at SEO and customer conversion.

• Analytical skills and using various web analytics What we offer

• Market competitive salary

• A path towards growth within the company

• Benefits that include vision and dental

• Employee discount on all sports jerseys and apparel

Additional Information

All your information will be kept confidential according to EEO guidelines.

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