Ecommerce Operations Coordinator

2 weeks ago

Toronto, Canada Mosaic North America Full time

Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers.


We are looking for an Ecommerce Operations Coordinator to join our growing team supporting our client, Whirlpool Canada.


The Ecommerce Operations Coordinator will play a critical role in the growing and dynamic KitchenAid Small Appliance Team As an Ecommerce Operations Coordinator you will report directly to the D2C Channel Manager to support ecommerce selling on KitchenAid.ca. The role is responsible for the execution of operational functions and processes that impact the effectiveness of ecommerce sales. Responsibilities will include the successful execution of website pricing, promotions, paid media tactics, promotional emails, website merchandising tactics. The role is also responsible for supporting the proper operation of the website to ensure the success of our D2C businesses.


As Ecommerce Operations Coordinator you will:

  • Be responsible to collaborate with our in-house creative team to coordinate through Workfront (project intake system) the complete execution of creative for promotions for websites, paid media, social and email campaigns.
  • Be responsible for the execution and accuracy of promotional pricing on the websites including the testing promotions to ensure they are working, as required.
  • Using the Anaplan Pricing Tool and Anaplan promo calendars and product transition reports to execute pricing and promotional accuracy, on time product launches and Inside Pass member quarterly member pricing programs.
  • Be accountable for the execution of accurate product and inventory data to the Google Merchant Center (GMC) to support Google Shopping.
  • Responsible for GMC maintenance and review to quickly fix errors and when necessary create tickets with Feedonomics ticket submission system to gain technical support.
  • Have regular collaborations with Feedonomics support person to ensure optimization and functionality of Google Shopping ads.
  • Learn and Utilize Hybris Backoffice tools to merchandise products on the website to support product priorities, key sales events and product launches.
  • Act proactively in running quality assurance checks on the websites to ensure the proper presentation of product, merchandising, promotional content and discounts on the websites and rectify issues quickly.
  • Lead website functionality and bug resolution for customer service teams by issuing JIRA tickets (hybris ticketing system), tracking and working collaboratively with the systems, sales ops and digital product teams to fix.
  • Be proficient in Hybris Backoffice to aid in consumer order issues by being able to view consumer orders, subscriptions, Inside Pass member information, etc. to spot issues for better quality JIRA ticket creation or to make changes in Hybris Backoffice to solve the consumer issue.


Systems and Tools used:

  • Hybris Backoffice
  • SAP
  • Jira Ticket System
  • Workfront
  • Anaplan
  • Tableau
  • Adobe Reporting
  • Google Merchant
  • Feedonomics Ticket System


Minimum Qualifications

  • University degree
  • 2-4 years of related work experience
  • Google Suite experience
  • Excel experience
  • Experience working autonomously
  • Experience having accountability for outcomes
  • Proven problem solver with a bias for action
  • Excellent collaborator
  • Strong communications skills
  • Well organized with attention to detail
  • Able to multitask


Beneficial but not required

Workfront and Jira experience

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