Performance Analyst

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

Want to make a difference in your career? Consider this opportunity.

The Performance Analyst is responsible for evaluation of health and service provider performance (financial, service activity and local performance outcomes) in accordance with performance/accountability agreements for both Performance and Ministry defined goals.

Here is what you will be doing:

Reporting and Analysis:

 Analyzes provider planning submissions, and supports development and negotiation of Service Accountability Agreements with providers.

Assists in monitoring HSP compliance with Ontario Health reporting requirements and enforces the Ontario Health policy for non-compliant providers.

Monitors data quality of submissions and works with health service providers to improve overall data quality.

Assists with financial and statistical data extracts, data analysis and interpretation.

Performs analysis of assigned Health Service Providers (HSP) financial and statistical performance by validating and reviewing financial and statistical reports, flagging key issues and risks, and escalating follow up recommendations.

Monitors health service provider’s financials to identify surplus for reallocations, or flag other key financial concerns.

Collaborates to monitor health service providers’ service activity and performance, and flags key issues, concerns, and required escalations.

Benchmarks and analyzes relevant outcome, financial and statistical indicators for Health Service Providers to identify and escalate risk as appropriate through the Quarterly Review and Escalation process in an effort to generate improvement.

Prepares user friendly reports and utilizes feedback for improvements.

Performs risk management analysis, based on sample data, and extrapolates and summarizes information.

Develops or assists in the creation of SQL reports, analysis, dashboards and other reports/ scorecards as required;

Leverages OCDM and HBAM impact on Hospital Health Service provider operations.

Participates in data collection and analysis to support evaluation of the impact of Ontario Health investments.

Provides education and guidance to HSPs on OHRS standards and reporting requirements.

Prepares and makes presentations to large audiences.

Other duties as assigned

Management Support:

Provides support and/or makes contributions as part of the Quarterly Review and Escalation Process in order to determine solutions for system improvements;

Consults with various department managers to ensure continuity of service across all sites and ensures efficient support requirements are being met;

Provides contract expertise and interpretation to staff, management, and health service providers to ensure contract compliance;

Collaborates with Senior Management to identify strategies and solutions to non-routine problems where information and precedence are not available;

Here is what you will need to be successful: 

Required Qualifications:

Post-secondary / Master’s degree in business administration, health analytics or the equivalent combination of education, training and experience. Bachelor’s degree required.

Minimum of 1-2 years relevant experience carrying out performance and financial data analysis, utilization analysis, and evaluation and reporting. Preferably in the health-care sector.

Intermediate to Advanced knowledge of Excel, including usage of pivot table; advanced formulas.

Intermediate knowledge of MS Office · Detailed oriented and problem solver

Excellent customer service skills

Preferred Qualifications:

Experience with Power Query/PowerPivot/PowerPivot

Experience with MS Access or SQL Server

Experience with Business Objects

Experience with Visual Studio

Experience with SharePoint site administration.

Experience in the healthcare sector

Knowledge of OHRS standards

SKILLS AND ATTRIBUTES:

Good knowledge of performance improvement approaches used in healthcare and community care settings.

Good knowledge of analysis methods, and performance management, and risk management applications.

Proficient knowledge of Microsoft applications including the ability to design complex spreadsheets and databases

Good knowledge of technology products and services regarding quality analysis and data collection

Knowledge of MOH legislation and guidelines related to Ontario Health mandates,

Knowledgeable about local Ontario Health Service Provider and Supplier contracts related to patient services processes, community resources and community health partners

Knowledge of CHRIS, Health Partner Gateway, Fortis/Document Management Systems, ETMS, Policy Tech, Quadrant, other internal systems software as applicable.

Previous experience in a quality analysis and improvement environment

Strong knowledge of outcome measurement and proven ability in using statistical approaches to data analysis

Solid understanding of Ontario Health programs and objectives

Good knowledge of service delivery practices in community care agencies 4

Knowledge of healthcare reporting requirements, and CIHI guidelines regarding the Home Care Reporting System (HCRS)

Must adhere to privacy and security policies of Ontario Health and participating organizations

Effective problem solving skills, organizational, time management, analytical and ability to multi-task and co-ordinate

Solid project management skills

Maintains positive relationships with colleagues and external stakeholders

Good negotiation, collaboration and mediation skills

Works cooperatively as a member of the Corporate Services Team with minimum supervision

Effective oral and written communication skills

Listens closely to requests for information, confirms understanding and purpose, assists in providing options to extract and analyze data, communicates results while ensuring customer understands the limitations on how the information can be used

Good relationship building skills to work effectively with internal and external stakeholders and to participate effectively as a member of a project team

Exercises tact and discretion in handling sensitive and confidential information and issues

Communicates complex information in a meaningful way to managers, staff, and service providers

Problems are non-routine in nature requiring strong analytical, critical thinking and problem solving skills to design tools to extract meaningful data in support of decision making

Diagnoses, assesses and solves technical challenges in extracting and summarizing data from a variety of difference data sources

Analyzes, interprets and evaluates information of varying degrees of complexity from various sources

Assists with posing solutions to gathering information when data available is not definitive enough to meet decision-making needs

Under the general direction of the Manager, Finance, Performance Accountability and Funding Allocation, this position is accountable for collecting, consolidating, analyzing, benchmarking and disseminating information to support program evaluation and decision-making to maximize patient service delivery.

Determines assumptions made for analysis and tools used to query the data

Interprets information requirements and needs for the design and delivery of information to support decision- making

Inaccurate analysis and reporting of the data could result in incorrect decisions being made or in inappropriate reductions in service

Financial analysis and forecasts can assist in finding opportunities for cost savings

May provide ongoing project management support for a group or team

Courtesy and tact required in explaining, exchanging data or information

No formal responsibility for people management: May explain work procedures to new employees

Understands and complies with Health and Safety policies

Utilizes and operates equipment appropriately and only when knowledgeable about its safe operation

Reports defective equipment, hazards/concerns and Employee Incidents to their Manager in a timely manner

Takes precautions to protect him/herself and fellow workers from health hazards and unsafe working conditions

Employment Type: Temporary Full-Time (6 month Contract)

Hours of work: 35 hours

Salary rate: $33.63/hour CUPE ESC

Employment Location: Windsor, Ontario(currently virtual; subject to change). All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Manager’s name: G Bansal

Internal Application Deadline Date:  April 16, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled. 

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process. 

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process. 

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