Collections Specialist
4 weeks ago
• Prepare and analyze monthly accounts receivable reconciliations
• Prepare and analyze provision for doubtful accounts and other A/R month-end reports
Collections & Customer Communication
• Provide support to the Finance team in understanding, investigating and resolving Accounts Receivable collection issues
• Notify customers of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
• Develop payment plans and negotiate debt payments
• Document and track in system all collection activities
• Strengthen and develop relationships with customers by professionally handling customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
Internal Communications
• Liaise with all sites when necessary to resolve customer discrepancies with sales contracts
Performance Improvement and Process Optimization
• Recommend further action or discontinuation of product and service on occasions where payment is not forthcoming
• Assist in streamlining and optimizing the Accounts Receivable and collection processes by identifying areas for performance improvement
Reporting and Documentation
• Preparing ad-hoc reports related to collection work
· Bachelor’s degree in Accounting, Finance or equivalent background or other related disciplines; or equivalent combination of work experience, training and education · At least three (3) years of proven experience in accounts receivable and collections · Strong understanding of accounting principles and practices, particularly related to accounts receivable management and collections · Excellent interpersonal, oral communication, and time management skills with the ability to interact professionally with customers and internal stakeholders · Detail-oriented with strong analytical and problem solving abilities and negotiating skills · Experience with Microsoft Dynamics Navision would be an asset · Ability to work independently and multi-task in a fast-paced environment, prioritize tasks and work with minimal supervision · Must work effectively in a team environment · Able to meet deadlines and demonstrate initiative · Dedicated, able to learn new tasks and software quickly · Responsible and reliable · Intermediate proficiency of Windows and Microsoft Excel, PowerPoint, Word, and Outlook
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.All applicants applying for Canadian job openings must be authorized to work in Canada.
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