Collection Specialist

5 days ago

Toronto, Canada Dentons Full time

Toronto, ON, CA Edmonton, AB, CA Calgary, AB, CA Ottawa, ON, CA- Mar 11, 2024Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2024); Canada’s Top Employers for Young People (2024); and Canada’s Best Diversity Employers (2023).

This role is an opportunity for you to join the world’s largest global law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

***

We have an immediate opening for a full-time Collections Specialist. This position reports to the Collections Manager located in Toronto and will be responsible for collections and client services functions for all Dentons Canada offices. This position is scheduled to work 9:00 am - 5:00 pm, Monday to Friday. During month-end periods and peak times, some overtime and flexibility may be required to meet demands of the role. Discretion, confidentiality and attention to detail are essential to this role and required at all times.

**RESPONSIBILITIES**
- Perform daily collection activities on assigned portfolio
- Liaise with lawyers regarding their client portfolio and any AR balances
- Make collection calls to clients in a professional manner while keeping and improving customer relations.
- Review and monitor assigned accounts on a daily basis and all applicable collection reports
- Take actions in order to encourage timely payments
- Identify issues attributing to account delinquency and discuss them with management.
- Provide timely follow-up on payment arrangements.
- Assist with the reconciliation of high value and complex accounts & management of high risk balances
- Provide assistance/backup support as required to others in the Finance Department.
- Other special projects as required.

**REQUIREMENTS**
- Strong working knowledge of collections processes/ procedures;
- Mathematical and problem solving skills are necessary;
- Proficient in MS Office (Excel, Word, Power Point) with strong Excel capabilities;
- Demonstrate leadership skills;
- Understands the importance of tact and discretion, sound judgment and diplomacy in dealing with sensitive and confidential matters;
- Strong communication skills both written and verbal;
- Commitment to privacy and ethical conduct with a strong ability to ensure all firm policies and control procedures are met;
- Superb organizational skills, accuracy and attention to detail;
- Self-starter who is able to work independently and effectively with individuals at all levels within a team-oriented environment;
- Able to meet deadlines, work well under pressure and prioritize work;
- Proven track record of being adaptable to change in a fast-paced, ever changing environment.
- At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials. Rest assured the full salary range is competitive and within the range paid for similar positions in the external market._
- _
- Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have prudently curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career._
- _

**Equal Opportunity Statement**

At Dentons Canada, inclusion, diversity and equity (ID&E) are not just ancillary values, they are foundational to our business. We believe that ID&E is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to ID&E, we have been recognized as one of Canada’s Best Divers

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