Dispatcher - - Trillium Health Partners - Mississauga Hospital.

4 weeks ago

Toronto, Canada Paladin Security Full time
Job Description:

Based at the Mississauga Hospital, in this key role, you will oversee a state-of-the-art Healthcare Security Control Centre, across all Trillium Health Partners’ facilities. You will be instrumental in monitoring numerous systems including, but not limited to, live and recorded CCTV, computer aided dispatch, access control, and alarm systems. You will assist in tracking and deployment of security personnel and handle a variety of dispatch duties.

Receive and prioritize incoming calls, walk-in requests, and email communications in a professional and courteous manner. Promptly dispatch appropriate security personnel to respond to emergencies, alarms, service requests, etc. Monitor the status and location of security personnel to ensure efficient deployment. Record and maintain accurate documentation of all dispatch activities for quality assurance and reporting purposes. Monitor security systems, such as CCTV, alarms, and access control systems. Coordinate communication between security personnel, clinical staff, leadership, law enforcement, and other relevant parties. Notification to authorities, such as Police or Fire, in case of emergencies. Utilize two-way radio system to communicate with security personnel. Provide support and assistance to security personnel based on camera observations. Respond calmly and effectively to high-pressure situations or emergencies. Follow escalation process to inform site leadership of high-level incidents. Conduct regular audits of security systems and equipment to ensure functionality. Maintain awareness of security policies and procedures. Process and inform Paladin Operations of all extra coverage requests and ensure adequate follow up. Perform other duties as assigned.

Qualifications: 

1-2 years of prior dispatch or industry-related experience is an asset. Must demonstrate and maintain a high degree of professionalism. Experience in a healthcare environment is considered an asset. Experience using Resolver Incident Management and Dispatching Software is considered an asset. Experience using CCTV monitoring such as Genetec is considered an asset. Must have a strong command and fluency in the English language both written and verbal. Must be able to work in a fast-paced dynamic environment. Must be able to handle stress and pressure and make a sound decision under duress. Must demonstrate high attention to detail / observational awareness. Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team environment. Ontario Security Guard License is an asset.

Prerequisites:

Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2, COVID Vaccine) Proficient in English (both oral and written) Vulnerable Sector Check

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The job description will be reviewed every two years or as and when required based on organizational needs.

Education Requirements (Any)

Certificate Diploma or Bachelors Degree in Occupational Health and Safety (or related) field
First Aid/CPR
Education in Law Enforcement or equivalent

Certification Requirements (All)

Immunization Record
COVID Double Vaccinated
Proof of immunizations for TB, MMR, Varicella?
Minimum 1 Year of Dispatch or Scheduling Experience
Proficiency with Office 365 (Outlook, Word, PPT, Excel, Teams)
Must be fluent in spekaing, reading, and writing in FRENCH and ENGLISH)
Police Foundations Diploma / Law and Justice Studies Degree
A Valid Ontario Security Guard License
Standard First Aid, CPR Level C
Valid Certification in First Aid, CPR and AED

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