Specialist, Customer Support

4 weeks ago

Brampton, Canada Loblaw Companies Full time

L’utilisation du masculin à pour but d’alléger le texte



Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Why This Role is Important

The Specialist, Customer Support is responsible for providing exceptional Customer Care to our internal and external customers while also providing support in handling escalations and cases through a variety of channels to ensure our customer interactions reflects the voice of the brands. 

What You'll Do

To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to Customer Care and a professional approach at all times Responsible for responding and managing customer escalations, verbal and written, for all lines of business Customer requests/complaints handled at this level are generally more complex and require increasingly superior problem solving, investigative, negotiation and decision-making skills Identify needs and resolve customer inquiries/requests via telephone and by electronic means within the department standards and guidelines and agreed protocols Manage all contacts in terms of time spent on resolution, customer expectations and satisfaction, according to specified departmental service level targets Document all required information in the customer database system Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data Handle escalated customer issues according to company policies and SLAs Provide information regarding reasons of escalations back to lines of business to be analyzed and assess risks / issues to ensure appropriate action is taken to mitigate/resolve escalations Collaborate with project teams to implement solutions to improve customer experience through effective management of customer feedback Provide support in customer service procedures, issues, product knowledge Possess excellent ability to handle sensitive matters with high level of empathy Coordinate planning initiatives and change implementations while managing the daily operations. Maintain current knowledge of industry developments and innovation Bring a solid customer focus and team collaboration to the organization Available to work shifts and weekends

What You Bring

1-3 years’ experience in call center management activities Retail and loyalty program an asset Ability to problem solve and think analytically Excellent organizational and communication skills Ability to work well under pressure, meet deadlines and effectively manage resources Strong verbal and written communication skills

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter :
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.

  • Specialist, Customer Support

    4 weeks ago

    Brampton, Canada Loblaw Companies Limited Full time

    Why This Role is Important The Specialist, Customer Support is responsible for providing exceptional Customer Care to our internal and external customers while also providing support in handling escalations and cases through a variety of channels to ensure our customer interactions reflects the voice of the brands.  What You'll Do To fulfill...

  • Customer Support Specialist

    2 weeks ago

    Brampton, Canada nugget.ai Full time

    **Employment Type**: Full-time **Salary**:$ 25.08 /hr **Company Summary**:According to the Indian and Northern Affairs Canada Secondary Education National Program Guidelines, Garden River First Nation receives funding to provide students living on-reserve. The Garden River First Nation Education Unit, in accordance with Indian and Northern Affairs Canada...

  • Specialist, Customer Support

    4 weeks ago

    Brampton, Canada Loblaw Companies Full time

    Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of...

  • Specialist, Customer Support

    2 weeks ago

    Brampton, Ontario, Canada Loblaw Companies Full time

    Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of...

  • Personal Support Worker

    4 weeks ago

    Brampton, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...

  • Male Personal Support Worker

    2 weeks ago

    Brampton, Ontario, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents.We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...

  • Specialist, Customer Support

    2 weeks ago

    Brampton, Ontario, Canada Loblaw Companies Full time

    L'utilisation du masculin à pour but d'alléger le texte Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs...

  • IT Support Specialist

    2 days ago

    Brampton, Canada Steelcon Group of Companies Full time

    **IT SUPPORT SPECIALIST** **JOIN A TEAM WITH THE STRENGTH OF STEEL** Steelcon employees design, fabricate and build some of the most iconic steel structures from coast to coast. Whether you're working at one of our offices, shops or jobsites, at Steelcon you’ll make an impact every day. As an IT Support Specialist at our head office in Brampton, ON, you...

  • IT Support Specialist

    4 weeks ago

    Brampton, Canada Steelcon Group of Companies Full time

    **IT SUPPORT SPECIALIST** **JOIN A TEAM WITH THE STRENGTH OF STEEL** Steelcon employees design, fabricate and build some of the most iconic steel structures from coast to coast. Whether you're working at one of our offices, shops or jobsites, at Steelcon you’ll make an impact every day. As an IT Support Specialist at our head office in Brampton, ON, you...

  • Customer Support Specialist

    4 weeks ago

    Brampton, Canada I2R North America Inc. Full time

    **Position Summary / Purpose** The **Customer Sales Support Coordinator** will focus on all aspects of customer satisfaction Working efficiently and effectively with other departments across the business to ensure excellent customer service is reached. This role will build strong working relationships with the customer, process and forecasting orders to...

  • Customer Support Specialist

    1 week ago

    Brampton, Canada I2R North America Inc. Full time

    **Position Summary / Purpose** The **Customer Sales Support Coordinator** will focus on all aspects of customer satisfaction Working efficiently and effectively with other departments across the business to ensure excellent customer service is reached. This role will build strong working relationships with the customer, process and forecasting orders to...

  • Sales Support Specialist

    3 weeks ago

    Brampton, Canada Weston Wood Solutions Full time

    **Please note that job title indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings. **About Us** Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best...

  • Print Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada Ricoh Americas Corporation Full time

    Print Support SpecialistThe Print Support Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers and fax machines) at customer locations onsite and remotely with a focus on optimization and user satisfaction while minimizing costs. The Print Support Specialist is...

  • Sales Support Specialist

    2 weeks ago

    Brampton, Canada Johnson Controls Full time

    **Unleash your potential with the Johnson Controls team! **:**As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams...

  • Accounting Specialist

    1 week ago

    Brampton, Canada Home and Community Care Support Services Full time

    **Job Description**: **Accounting Specialist** **_ CARE AND BE CARED FOR - THIS IS YOUR HOME_** Are you an experienced Finance professional with strong accounting skills? Do you have experience in providing advise in accounts payable and receivable related issues and will act as a leading liaison in implementing any system and procedure changes. **If so,...

  • Technical Support Specialist

    2 weeks ago

    Brampton, Ontario, Canada Brandt Full time

    Brandt is currently seeking a Technical Support Specialist for our Brampton Positioning Technology location. This position is responsible for product support, training, product development, and testing. Additionally, the Technical Support Specialist will assist in developing innovative strategies and applications to assist our sales team and clients realize...

  • Accounting Specialist

    2 weeks ago

    Brampton, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:Accounting Specialist**_CARE AND BE CARED FOR - THIS IS YOUR HOME_**Are you an experienced Finance professional with strong accounting skills? Do you have experience in providing advise in accounts payable and receivable related issues and will act as a leading liaison in implementing any system and procedure changes.If so, take a look at...

  • Inside Sales Support Specialist

    4 weeks ago

    Brampton, Canada Epico Forest Products Full time

    Are you a sales professional with a knack for the flooring industry? We're seeking a dynamic Inside Sales Support Specialist to join our team and drive success in the world of flooring sales. If you thrive in a fast-paced environment, excel at building relationships, and have a passion for delivering top-notch customer service, we want to hear from...

  • Learning Solutions Specialist

    4 weeks ago

    Brampton, Canada Home and Community Care Support Services Full time

    **Job Description**: **_ CARE AND BE CARED FOR - THIS IS YOUR HOME_**: Are you a learning solutions specialist with expertise in planning, delivering and evaluating learning solutions? Are you looking to make a difference in your community? You’re looking in the right place. **We are currently looking for a Regular Full-time Learning Solutions...

  • Specialist, IT Service Support

    4 weeks ago

    Brampton, Canada Indigo Books & Music Full time

    Company Description **_ Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...