Customer Support Specialist
2 weeks ago
**Employment Type**: Full-time
**Salary**:$ 25.08 /hr
**Company Summary**:According to the Indian and Northern Affairs Canada Secondary Education National Program Guidelines, Garden River First Nation receives funding to provide students living on-reserve.
The Garden River First Nation Education Unit, in accordance with Indian and Northern Affairs Canada (INAC), has developed these operating guidelines. The creation of this booklet is to provide the community with written procedures and policies followed by the Education Unit.
**Position Summary**:
- We are seeking a Customer Support Specialist (CSS) who will process complaints and issues.
**Essential Functions**:
- Answers inquiries by clarifying desired information: Researching, locating, and providing information.
- Resolves inquiries by clarifying issues: Researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved issues or concerns.
- Identifies request type and determines the appropriate course of action required for resolution.
- Resolves inquiries or refers requests to department contacts as needed.
- Follows up to ensure prompt resolution of outstanding inquiries.
- Maintains call center database.
- Records accurate information for each request by identifying the customer's defined needs, and resolves or escalates and logs the request.
- Dispatches and directs staff as required to resolve customer issues/concerns.
- Participates in training programs offered to enhance technical, interpersonal and communication skills and proficiency related to the projects to which they are assigned.
- Performs and promotes all activities in compliance with equal employment and nondiscrimination policies and contractual agreements: follows federal laws, state laws, school board policies and professional standards.
**Qualifications**:
- Skill in the use of multi-line telephone systems.
- Good oral and written communication skills.
- Ability to coach, mentor, and provide feedback to others.
- Ability to handle a high call volume.
- Ability to use tact and exercise good judgment in interacting with the general public, school and central office personnel.
- Ability to actively listen to callers.
- Ability to use judgment and initiative to quickly and accurately identify and resolve problems.
- Ability to regularly reassess priorities and adjust to changing workload demands.
- Ability to enter data accurately using computer databases within limited time periods.
- Ability to establish and maintain working relationships with other departmental officials, associates, and employees.
- Complex problem-solving skills.
- Excellent cross-organizational knowledge.
The Garden River First Nation Education Unit does not discriminate on the basis of race, color, ancestry or national origin, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, veteran status, genetic information, or age in its employment, programs and activities.
-
Specialist, Customer Support
3 weeks ago
Brampton, Canada Loblaw Companies Limited Full timeWhy This Role is Important The Specialist, Customer Support is responsible for providing exceptional Customer Care to our internal and external customers while also providing support in handling escalations and cases through a variety of channels to ensure our customer interactions reflects the voice of the brands. What You'll Do To fulfill...
-
Specialist, Customer Support
2 months ago
Brampton, Canada Loblaw Companies Full timeReferred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of...
-
Specialist, Customer Support
4 weeks ago
Brampton, Canada Loblaw Companies Full timeReferred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of...
-
Specialist, Customer Support
2 weeks ago
Brampton, Ontario, Canada Loblaw Companies Full timeReferred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of...
-
Personal Support Worker
4 weeks ago
Brampton, Canada Elite Specialist Group Full timeElite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...
-
Male Personal Support Worker
2 weeks ago
Brampton, Ontario, Canada Elite Specialist Group Full timeElite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents.We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...
-
Specialist, Customer Support
3 months ago
Brampton, Canada Loblaw Companies Full timeL’utilisation du masculin à pour but d’alléger le texte Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands...
-
Specialist, Customer Support
4 weeks ago
Brampton, Canada Loblaw Companies Full timeL’utilisation du masculin à pour but d’alléger le texte Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands...
-
Specialist, Customer Support
2 weeks ago
Brampton, Ontario, Canada Loblaw Companies Full timeL'utilisation du masculin à pour but d'alléger le texte Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs...
-
IT Support Specialist
2 months ago
Brampton, Canada Steelcon Group of Companies Full time**IT SUPPORT SPECIALIST** **JOIN A TEAM WITH THE STRENGTH OF STEEL** Steelcon employees design, fabricate and build some of the most iconic steel structures from coast to coast. Whether you're working at one of our offices, shops or jobsites, at Steelcon you’ll make an impact every day. As an IT Support Specialist at our head office in Brampton, ON, you...
-
IT Support Specialist
4 weeks ago
Brampton, Canada Steelcon Group of Companies Full time**IT SUPPORT SPECIALIST** **JOIN A TEAM WITH THE STRENGTH OF STEEL** Steelcon employees design, fabricate and build some of the most iconic steel structures from coast to coast. Whether you're working at one of our offices, shops or jobsites, at Steelcon you’ll make an impact every day. As an IT Support Specialist at our head office in Brampton, ON, you...
-
Sales Support Specialist
2 months ago
Brampton, Canada Weston Wood Solutions Full timeWe are Hiring! **About Us** Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best products with excellent supply chain fulfilment. Our deep industry expertise and exceptional customer service is what sets us apart, and is the key to our success. We...
-
Customer Support Specialist
4 weeks ago
Brampton, Canada I2R North America Inc. Full time**Position Summary / Purpose** The **Customer Sales Support Coordinator** will focus on all aspects of customer satisfaction Working efficiently and effectively with other departments across the business to ensure excellent customer service is reached. This role will build strong working relationships with the customer, process and forecasting orders to...
-
Customer Support Specialist
6 days ago
Brampton, Canada I2R North America Inc. Full time**Position Summary / Purpose** The **Customer Sales Support Coordinator** will focus on all aspects of customer satisfaction Working efficiently and effectively with other departments across the business to ensure excellent customer service is reached. This role will build strong working relationships with the customer, process and forecasting orders to...
-
Sales Support Specialist
3 weeks ago
Brampton, Canada Weston Wood Solutions Full time**Please note that job title indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings. **About Us** Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best...
-
Print Support Specialist
1 month ago
Brampton, Ontario, Canada Ricoh Americas Corporation Full timePrint Support SpecialistThe Print Support Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers and fax machines) at customer locations onsite and remotely with a focus on optimization and user satisfaction while minimizing costs. The Print Support Specialist is...
-
Print Support Specialist
4 weeks ago
Brampton, Ontario, Canada Ricoh Americas Corporation Full timePrint Support SpecialistThe Print Support Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers and fax machines) at customer locations onsite and remotely with a focus on optimization and user satisfaction while minimizing costs. The Print Support Specialist is...
-
Print Support Specialist
1 month ago
Brampton, Canada Ricoh Americas Corporation Full timePrint Support Specialist The Print Support Specialist will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers and fax machines) at customer locations onsite and remotely with a focus on optimization and user satisfaction while minimizing costs. The Print Support Specialist is...
-
Sales Support Specialist
2 weeks ago
Brampton, Canada Johnson Controls Full time**Unleash your potential with the Johnson Controls team! **:**As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams...
-
Accounting Specialist
6 days ago
Brampton, Canada Home and Community Care Support Services Full time**Job Description**: **Accounting Specialist** **_ CARE AND BE CARED FOR - THIS IS YOUR HOME_** Are you an experienced Finance professional with strong accounting skills? Do you have experience in providing advise in accounts payable and receivable related issues and will act as a leading liaison in implementing any system and procedure changes. **If so,...
