Guest & Membership Services Administrator

2 weeks ago


NiagaraontheLake, Canada Niagara Pet Resort Full time

We are looking for an adaptable, hardworking Guest Services Administrator to oversee the daily operations of our pet resort. As a Guest Services Administrator, you will manage all reception activities including retail and see to the functionality of hotel amenities (such as the blow dry bar, drive thru, and daycare services). You will provide a smooth check-in and check-out process for our clients and ensure that all payments are promptly made. You will also be responsible for communicating to the resort team and carrying out a variety of administrative tasks.

**Job Description**:

- Daily invoicing and processing payments on our booking software
- Providing personalized and exceptional guest service at every given opportunity
- Acting as a link between guests and pet resort management
- Understanding safety and emergency procedures
- Assists guests with questions or concerns regarding the area, the resort and/or amenities if required
- Tracking monthly memberships/creating new client profiles
- Collecting and acting on customer feedback to improve the overall experience for our guests
- Undertaking regular stock checks, placing orders with suppliers and restocking
- Using handling and training techniques for the dogs as instructed by management
- Miscellaneous tasks when the need arises
- Outgoing and friendly with a pleasant professional attitude
- Ability to work in a fast-paced environment is a must
- Must be self-motivated and a team player
- Strong organizational, multi-tasking and communication skills (both written and verbal)
- Must be flexible with scheduling, this position includes all days of the week (Monday through Sunday) with shifts anywhere between 7:00am & 7:00pm
- Must have own transportation
- Must be a Mac user

**Salary**: From $22.00 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Why do you want to work at Niagara Pet Resort?
- What is your favourite dog breed and why?
- Providing a safe environment for a pack of dogs is our top priority. How do you feel about learning our consistent, proactive approach to every dog in our care? For example there is a lot of structure and rules in place to safely and effectively care for a large group of dogs.

Work Location: One location



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