Operations Lead

3 months ago

Toronto, Canada AXA Group Full time

Operations Lead

Toronto, ON I Canada

The Head of Underwriting Operations for the Americas is seeking an Operations Lead who will be responsible for overseeing and managing the day-to-day operations of AXA XL’s Canadian Insurance Operations.This key role will lead a team of underwriting support professionals who provide essential operational support for Large Commercial (Property, Casualty, Professional, Specialty and Multinational) and Middle Market P&C structures. Additionally, the Operations Lead will be instrumental in defining, executing, and supporting strategic and operational initiatives across the Americas Underwriting Operations organization.

DISCOVER your opportunity

What will your essential responsibilities include?

Leading an end-to-end Underwriting Operations function for all the Canadian business lines operations including all administrative/support activities from Submission to Cash Collection. Participating as an active member of the Americas Underwriting Operations lead team. Being a trusted business partner to all the business lines operations leaders. Contributing to the identification of opportunities to free up underwriting capacity by transferring non-core Underwriting tasks to Underwriting Operations and by leveraging Shared Service Centers. Being responsible for communicating the global vision for the Middle Office function and tailoring to regional Underwriting Operations specific requirements. Recruiting, retaining, managing and training team members to ensure the successful fulfillment of the Underwriting Operations function, closely partnering with the business. Building-out operational capabilities to support business growth and ensuring greater efficiency across the organization, based on standardized business processes that promote consistency and transparency, yet are flexible to allow for the unique needs of diverse lines of business and particular requirements of operations found in different geographies. Owning the risk and control profile and assessment for risks relating to Underwriting Operations, ensuring that risk registers are updated as appropriate for these risks. Driving and establishing a clear, standardized and reliable framework for performance measurement of all operational activities. Conducts Performance evaluations, recommends salary adjustments, coach and counsel staff Monitoring performance metrics and reporting accurately towards the Operational performance metrics and taking proactive action to achieve performance targets. Review and manage production and quality control reports and take appropriate actions ( Data quality, reinsurance, production status control reports) Translate quality, timeliness, productivity and service delivery requirements into individual, team and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data. Ensuring governance and compliance with internal rules, regulations and policies as well as compliance with licensing & tax regulations and accounting principles. Being the key escalation point for any operational activities, issues and challenges. Keeps Department Management infirmed of status and progress in the unit. Ability to drive a future focused Underwriting Operations function in support of ongoing organizational change.

You will report to the Head of Underwriting Operations for the Americas.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Advanced experience in insurance operations - hands-on operational knowledge. Experience in managing a team and leadership development Experience in driving large projects, including the design and implementation of target operating models to streamline and improve insurance operations. Requires an ability to oversee large process improvements and ensure processes are followed, deadlines are met, and internal clients are kept informed. A sophisticated appreciation of how technology can be used to enhance operating efficiencies. Advance knowledge of commercial P&C insurance policy forms and regulatory requirements. Understanding of relevant regulatory issues. A strategic thinker with a fact-based analytical approach. A change agent who will challenge the status quo and constantly strive for improvement. Proven ability to operate effectively at the highest levels of an organization and be perceived as a partner to our business leaders. Advanced interpersonal skills to interact in a global organization equally well with senior executives, a wide range of business clients and build rapport with all levels of the organization. A developer of talent and a team builder. An ability to develop team members to assume broader roles within the organization by providing on the job opportunities and/or trainings. Provide coaching for direct reports and high potential employees. Build up succession plans for the entire department.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity

  • Operations Management Supervisor

    2 weeks ago

    Toronto, Ontario, Canada LFC-ZMF Operations Ltd. Full time

    Job DescriptionLFC-ZMF Operations Ltd. is seeking a highly skilled Operations Management Supervisor to join our team.The successful candidate will have a proven track record of successfully leading operations teams, managing daily activities, and ensuring seamless execution of projects. They will be responsible for overseeing the entire operations function,...

  • Director

    6 months ago

    Toronto, Canada Isaac Operations Full time

    Who we are. While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your Monday...

  • Restaurant Operations Manager

    2 weeks ago

    Toronto, Ontario, Canada LFC-ZMF Operations Ltd. Full time

    LFC-ZMF Operations Ltd. is seeking a skilled Restaurant Operations Manager to join our team.About the RoleThis is a permanent position that offers a competitive salary of $60,000 per year, paid in bi-weekly installments.Job DescriptionWe are looking for an experienced operations supervisor who can lead and manage our restaurant operations effectively. The...

  • Operations Lead

    3 months ago

    Toronto, Canada AXA Group Full time

    Operations Lead Toronto, ON I Canada The Head of Underwriting Operations for the Americas is seeking an Operations Lead who will be responsible for overseeing and managing the day-to-day operations of AXA XL's Canadian Insurance Operations. This key role will lead a team of underwriting support prof

  • Marketing Manager

    6 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Operations Lead

    3 months ago

    Toronto, Canada XL Catlin Full time

    **Flexible Work Eligible**: None **DISCOVER your opportunity** **Operations Lead** Toronto, ON I Canada The Head of Underwriting Operations for the Americas is seeking an Operations Lead who will be responsible for overseeing and managing the day-to-day operations of AXA XL’s Canadian Insurance Operations. This key role will lead a team of underwriting...

  • Operations Lead

    3 months ago

    Toronto, Canada AXA Full time

    **Operations Lead** Toronto, ON I Canada The Head of Underwriting Operations for the Americas is seeking an Operations Lead who will be responsible for overseeing and managing the day-to-day operations of AXA XL’s Canadian Insurance Operations. This key role will lead a team of underwriting support professionals who provide essential operational support...

  • Executive Assistant

    1 week ago

    Toronto, Canada Isaac Operations Full time

    **Who We Are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Operations Lead

    1 month ago

    Toronto, Ontario, Canada AXA Group Full time

    Operations LeadAXA XL is seeking an experienced Operations Lead to oversee and manage the day-to-day operations of our Canadian Insurance Operations. This key role will lead a team of underwriting support professionals who provide essential operational support for Large Commercial and Middle Market P&C structures.Key Responsibilities:Lead an end-to-end...

  • People and Culture Coordinator

    3 weeks ago

    Toronto, Canada Isaac Operations Full time

    **Who We Are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Marketing Manager

    6 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Operations Lead

    6 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 217180 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store...

  • Operations Lead

    5 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 246083 **Store Name/Number**: ON-The Well (1636) **Address**: 486 Front Street, Toronto, ON M5V 0V2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular - ** Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location. This includes...

  • Operations Lead

    5 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 244419 **Store Name/Number**: ON-Shops at Don Mills (1612) **Address**: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular - ** Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location. This...

  • Operations Lead

    6 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 234324 **Store Name/Number**: ON-Bloor Street (0508) **Address**: 77 Bloor Street West, Unit #1, Toronto, ON M5S 2B4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location....

  • Operations Lead

    6 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 242086 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location....

  • Operations Lead

    6 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 237532 **Store Name/Number**: ON-Fairview Toronto (0524) **Address**: 1800 Sheppard Avenue East, Toronto, ON M2J 5A7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location....

  • Operations Lead

    6 months ago

    Toronto, Canada Unilever Full time

    Overview/Responsibilities This position works out of our Rexdale Canada location where we produce Hellmann’s Mayonnaise. Reporting to the Operations Manager, the Operations Lead will lead and develop a team of Production Supervisors, emerge as a strong liaison to Maintenance, Planning, Engineering and Manufacturing Excellence, while being responsible for...

  • Operations Lead

    6 months ago

    Toronto, Canada PhysioDNA Full time

    MUST HAVE PREVIOUS CLINIC OPERATIONS EXPERIENCE! PhysioDNA is seeking a full-time Clinic Operations Lead to be part of our dynamic group of therapists and leadership team. Seeking a high energy individual with a background working in clinic operations and management within the healthcare or fitness industry. We are looking for someone with exceptional...

  • Production Operations Lead

    2 weeks ago

    Toronto, Ontario, Canada Florida Crystals ASR Group Full time

    Estimated salary: $95,000 - $125,000 per year.About the JobWe are seeking a highly skilled and experienced Production Operations Lead to join our team at Florida Crystals / ASR Group. As a leader in the sugar industry, we operate one of the largest sugar refineries in Canada, and we need someone with a strong background in process management, safety, and...