Operations Lead

4 weeks ago

Toronto, Ontario, Canada AXA Group Full time
Operations Lead

AXA XL is seeking an experienced Operations Lead to oversee and manage the day-to-day operations of our Canadian Insurance Operations. This key role will lead a team of underwriting support professionals who provide essential operational support for Large Commercial and Middle Market P&C structures.

Key Responsibilities:
  • Lead an end-to-end Underwriting Operations function for all Canadian business lines operations, including administrative/support activities from Submission to Cash Collection.
  • Participate as an active member of the Americas Underwriting Operations lead team.
  • Be a trusted business partner to all business lines operations leaders.
  • Contribute to the identification of opportunities to free up underwriting capacity by transferring non-core Underwriting tasks to Underwriting Operations and leveraging Shared Service Centers.
  • Be responsible for communicating the global vision for the Middle Office function and tailoring to regional Underwriting Operations specific requirements.
  • Recruit, retain, manage, and train team members to ensure the successful fulfillment of the Underwriting Operations function, closely partnering with the business.
  • Build-out operational capabilities to support business growth and ensure greater efficiency across the organization, based on standardized business processes that promote consistency and transparency, yet are flexible to allow for the unique needs of diverse lines of business and particular requirements of operations found in different geographies.
  • Owning the risk and control profile and assessment for risks relating to Underwriting Operations, ensuring that risk registers are updated as appropriate for these risks.
  • Drive and establish a clear, standardized, and reliable framework for performance measurement of all operational activities.
  • Conduct performance evaluations, recommend salary adjustments, coach, and counsel staff.
  • Monitor performance metrics and report accurately towards the Operational performance metrics and take proactive action to achieve performance targets.
  • Review and manage production and quality control reports and take appropriate actions (Data quality, reinsurance, production status control reports).
  • Translate quality, timeliness, productivity, and service delivery requirements into individual, team, and unit performance goals, recommend how and when performance measurements will be done, and how to collect performance data.
  • Ensure governance and compliance with internal rules, regulations, and policies as well as compliance with licensing & tax regulations and accounting principles.
  • Be the key escalation point for any operational activities, issues, and challenges.
  • Keep Department Management informed of status and progress in the unit.
  • Ability to drive a future-focused Underwriting Operations function in support of ongoing organizational change.
Requirements:
  • Advanced experience in insurance operations - hands-on operational knowledge. Experience in managing a team and leadership development.
  • Experience in driving large projects, including the design and implementation of target operating models to streamline and improve insurance operations. Requires an ability to oversee large process improvements and ensure processes are followed, deadlines are met, and internal clients are kept informed.
  • A sophisticated appreciation of how technology can be used to enhance operating efficiencies.
  • Advance knowledge of commercial P&C insurance policy forms and regulatory requirements.
  • Understanding of relevant regulatory issues.
  • A strategic thinker with a fact-based analytical approach.
  • A change agent who will challenge the status quo and constantly strive for improvement.
  • Proven ability to operate effectively at the highest levels of an organization and be perceived as a partner to our business leaders.
  • Advanced interpersonal skills to interact in a global organization equally well with senior executives, a wide range of business clients, and build rapport with all levels of the organization.
  • A developer of talent and a team builder. An ability to develop team members to assume broader roles within the organization by providing on-the-job opportunities and/or trainings. Provide coaching for direct reports and high-potential employees. Build up succession plans for the entire department.
About AXA XL:

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

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