Operations Lead

3 weeks ago

Toronto, Canada AXA Full time

**Operations Lead**

Toronto, ON I Canada

The Head of Underwriting Operations for the Americas is seeking an Operations Lead who will be responsible for overseeing and managing the day-to-day operations of AXA XL’s Canadian Insurance Operations. This key role will lead a team of underwriting support professionals who provide essential operational support for Large Commercial (Property, Casualty, Professional, Specialty and Multinational) and Middle Market P&C structures. Additionally, the Operations Lead will be instrumental in defining, executing, and supporting strategic and operational initiatives across the Americas Underwriting Operations organization.

**DISCOVER your opportunity**

What will your essential responsibilities include?
- Leading an end-to-end Underwriting Operations function for all the Canadian business lines operations including all administrative/support activities from Submission to Cash Collection.
- Participating as an active member of the Americas Underwriting Operations lead team.
- Being a trusted business partner to all the business lines operations leaders.
- Contributing to the identification of opportunities to free up underwriting capacity by transferring non-core Underwriting tasks to Underwriting Operations and by leveraging Shared Service Centers.
- Being responsible for communicating the global vision for the Middle Office function and tailoring to regional Underwriting Operations specific requirements.
- Recruiting, retaining, managing and training team members to ensure the successful fulfillment of the Underwriting Operations function, closely partnering with the business.
- Building-out operational capabilities to support business growth and ensuring greater efficiency across the organization, based on standardized business processes that promote consistency and transparency, yet are flexible to allow for the unique needs of diverse lines of business and particular requirements of operations found in different geographies.
- Owning the risk and control profile and assessment for risks relating to Underwriting Operations, ensuring that risk registers are updated as appropriate for these risks.
- Driving and establishing a clear, standardized and reliable framework for performance measurement of all operational activities.
- Conducts Performance evaluations, recommends salary adjustments, coach and counsel staff
- Monitoring performance metrics and reporting accurately towards the Operational performance metrics and taking proactive action to achieve performance targets.
- Review and manage production and quality control reports and take appropriate actions (e.g. Data quality, reinsurance, production status control reports)
- Translate quality, timeliness, productivity and service delivery requirements into individual, team and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data.
- Ensuring governance and compliance with internal rules, regulations and policies as well as compliance with licensing & tax regulations and accounting principles.
- Being the key escalation point for any operational activities, issues and challenges.
- Keeps Department Management infirmed of status and progress in the unit.
- Ability to drive a future focused Underwriting Operations function in support of ongoing organizational change.

You will report to the Head of Underwriting Operations for the Americas.

**SHARE your talent**

We’re looking for someone who has these abilities and skills:

- Advanced experience in insurance operations - hands-on operational knowledge. Experience in managing a team and leadership development
- Experience in driving large projects, including the design and implementation of target operating models to streamline and improve insurance operations. Requires an ability to oversee large process improvements and ensure processes are followed, deadlines are met, and internal clients are kept informed.
- A sophisticated appreciation of how technology can be used to enhance operating efficiencies.
- Advance knowledge of commercial P&C insurance policy forms and regulatory requirements.
- Understanding of relevant regulatory issues.
- A strategic thinker with a fact-based analytical approach.
- A change agent who will challenge the status quo and constantly strive for improvement.
- Proven ability to operate effectively at the highest levels of an organization and be perceived as a partner to our business leaders.
- Advanced interpersonal skills to interact in a global organization equally well with senior executives, a wide range of business clients and build rapport with all levels of the organization.
- A developer of talent and a team builder. An ability to develop team members to assume broader roles within the organization by providing on the job opportunities and/or trainings. Provide coaching for direct reports and high potential employees. Build up succession plans for the entire dep

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