Application Production Support Analyst
3 weeks ago
Application Production Support Analyst
Montreal, QC - On-site 50% of the time including on Mondays or Fridays and as of January 2025, 3 days a week.
Possibility to be "on call” sometime, weekend schedule (on rotation) and work hours between 7:30AM and 7:30PM (divided in 3 shifts)
Long-term contract
MAIN RESPONSIBILITIES
- Level 1 and 2 Support
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary
- Change and Request Management
- Responsible and accountable for changes to the production environment for NAR applications
- Testing and deployment of updates and enhancements
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary
- Reporting & Special Projects
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required, take up project management responsibilities for special projects
REQUIREMENTS
- TRAINING AND OCCUPATIONAL EXPERIENCE5 or more years of professional experience as an Functional Support Analyst and/or similar role
- Experience in Cash management/ Settlement systems/Wire transfer processes
- Understanding of Treasury Operation
- Treasury System (Integrity FIS) experience preferred, but not mandatory
- ESSENTIAL SPECIFIC REQUIREMENTS
- Database skills (MS SQL)
- Windows servers experience
- SWIFT Payment processing, a plus
- Unix/Linux hands on experience with knowledge of day to day commands, a plus
- Strong analytical and problem solving skills.
- SKILLS AND BEHAVIOURS
- Knowledge of cash settlement process
- Good organizational skills
- Experience and/or knowledge of IT infrastructure implementation projects
- Experience in software implementation
- Professional attitude and good interpersonal behavior
- Autonomy and adaptability; must be able to take initiative and be proactive
- Team player skills
- Project Management skills a plus
- Fluent in English; French a plus
- The "must” have are :5 years' experience in Client role
- Unix/Linux hands on experience with knowledge of day to day commands
- Experience in Cash management/ Settlement systems/Wire transfer processes
- Strong knowledge with Database skills (MS SQL)
- Windows servers experience
- SWIFT Payment processing knowledge
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