Retentions Representative

3 weeks ago

Pickering, Canada goeasy Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team

We are in search of a Retentions Representative for our LendCare subsidiary who will be responsible for communicating with customers to increase loyalty, retain their business, and quickly devise solutions to problems.

Responsibilities:

• Negotiate with customers to retain their business through phone calls or emails• Address customer concerns and provide solutions and re-educate customers on the value of our products
• Ensure superior customer experience through proactive support and active listening
• Capitalize on cross-sales and add-on products by paying attention to customer needs to pinpoint sales opportunities
• Provide internal recommendations on how to improve client retention
• Perform other administrative tasks as needed

Requirements:

• Must have experience in a target-driven call center environment; retentions background is a plus
• A comfort level with quotas, with a strong desire to meet and exceed achievable targets.
• Excellent communication skills
• Eagerness to pursue new challenges and opportunities to grow within the organization.
• Ability to work fulltime in our Pickering, ON office

Schedule: Monday - Friday, rotating schedules 9AM - 5PM and 11AM - 7PM; every other Saturday from 10AM - 2PM

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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