Customer Service Advisor

3 weeks ago

Montreal, Canada CGI Full time

Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and more than 55, customers

We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
-Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
-Work-life balance: a flexible weekday schedule.
-Work environment recognized as one of the best in the Canada (Great Place to Work certified);
-Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
-Career development supported by a professional development plan;
-Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
-Benefits that fit your needs: Flexible insurance plan, telemedicine, and more
You have to attend a paid full-time training of five weeks.

Your future duties and responsibilities:

This role is all about helping people and making a positive impact. You deliver the personal touch between the company and clients and act as a trusted advisor. On a typical day, you will:
-Provide telephone support to clients regarding the use of a payroll application and its complementary modules;
-Guide clients on the current payroll legislative rules and regulations;
-Ensure follow-up and resolution of clients’ cases according to service level agreements;
-Participate in knowledge sharing with your teammates;
-Identify and document the problems encountered to improve your training.

Required qualifications to be successful in this role:

Required qualifications to be successful in this role:
You will use our payroll solutions to support our clientele online or by phone.
-High school diploma;
-Minimum of 2 years’ experience in customer service in a call center environment (asset);
-Customer service oriented and shown problem-solving skills;
-Excellent verbal and written communication skills in French and English;
-Good knowledge of Microsoft Office tools (Word, Excel, PowerPoint) and of Internet navigation;
-Knowledge of payroll system (Nethris application or EmployeurD [Asset]);
-Ahuntsic College, Comprendre les principes de la paie, training or National Payroll Institute (NPI) PCP Certification (Asset).

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

Analytical Thinking Customer Service & Support Solution Analysis

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