Integration Advisor
2 weeks ago
Position Description:
You will assist people and have a positive impact. You’ll bring a human touch to the relationship between clients and the company, serving as their trusted advisor.
Your future duties and responsibilities:
Integrate new clients into the payroll service and selected complementary modules.
Analyze and confirm client needs, following up as necessary.
Conduct tests to ensure quality and adhere to ISO processes.
Train clients on software usage and inform them about relevant legislation.
Support clients during their initial payroll processes.
Handle administrative tasks such as billing, portal access, documentation, and follow-ups.
Stay informed about changes affecting our solutions. You’ll use our payroll solutions to assist clients online or over the phone.
Required qualifications to be successful in this role:
College diploma (DEC) in administration, accounting, or a related field, or equivalent combination of education and relevant experience.
Minimum of four years of experience in payroll.
Strong customer service skills, analytical thinking, synthesis, and planning abilities.
Proficiency with Microsoft Office tools.
Completion of the “Understanding Online Payroll Principles” course from Collège Ahuntsic or accreditation from the National Payroll Institute (INP) is an asset.
Basic knowledge of accounting for general ledger interfaces is also an asset.
Excellent verbal and written communication skills in both French and English (an advantage).
Skills:
Analytical Thinking Customer Service & Support-
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