Advisor, Secondary Payroll Support

1 month ago

Montreal, Canada CGI Full time

Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and 55, customers

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:
-Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
-Work-life balance: a flexible weekday schedule;
-Work environment recognized as one of the best in the Canada (Great Place to Work certified);
-Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
-Career development supported by a professional development plan;
-Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
-Benefits that fit your needs: Flexible insurance plan, telemedicine, and more

Your future duties and responsibilities:

On a typical day, you will:
-Act as an advisor within a close-knit team with a strong client base;
-Respond to more complex client requests received by an advisor, either by phone or by email;
-Validate codes, RE TAP, government notices, group insurance rate changes, insurance plan additions, etc.;
-Plan and organize your work to meet expectations and deadlines;
-Ensure the resolution and follow-up of cases according to service levels;
-Collaborate on knowledge sharing within the team;
-Work in close collaboration with other teams;
-Act as a resource person during the client retention process;
-Be involved in different work initiatives.

Required qualifications to be successful in this role:

-College diploma in administration, accounting or related field, or other combination of education and experience;
-3+ years of payroll experience;
-Strong customer service skills;
-Excellent problem solving skills;
-Knowledge of a payroll application (Nethris Internet Suite);
-Advanced knowledge of the Opera application;
-Knowledge of various products, solutions and contributions used by clients such as: Group Benefits, CCQ, Report Generator, General Ledger Interface, etc.;
-Ability to work under pressure and meet deadlines;
-Good knowledge of Microsoft Office (Word, Excel, PowerPoint) and Internet navigation (asset);
-Training Understanding the principles of payroll and Mastering Payroll Legislation of Cégep Ahuntsic or Canadian Payroll Association (CPA) S.C.P. Certification.

#LI-LG1

Skills:

Analytical Thinking Customer Service & Support

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