Inside Sales Representative

3 weeks ago

Vancouver, Canada CN Full time
Job Summary

The Inside Sales Representative is responsible for acting as a point of contact for existing small- to mid-sized customers not represented by a CN Account Manager. The incumbent manages all commercial aspects of the customer portfolio and cross-sells the full suite of CN transportation services. The position is the first CN contact for customer inquiries related to transportation solutions, and provides guidance on the optimal transportation solution. The role uses Customer Interaction Client (CIC) tool, and manages the Inside Sales queue in a timely fashion to offer first-class customer service while driving sustainable revenue growth.

Main Responsibilities

Customer Satisfaction and Interactions 

·Respond promptly to customer emails for CN direct lanes

·Ask questions to determine the most appropriate transportation solution

·Sell full suite of CN services ( Carload, Intermodal and Customs brokerage)

·Prospect new customers and assist them in the registration process

·Follow up to ensure customer satisfaction

·Build a portfolio of customers after first 3 months

·Lead customer contract negotiations

·Work with various internal CN stakeholders to develop solutions for customers

Salesforce Compliance

·Enter all sales opportunities in Salesforce as they come in

·Follow up with customers after sending rate proposals

·Maintain accurate opportunity pipeline to reflect realistic business potential or CN

·Maintain customer and contact information up to date

Supply Chain Sales Support

·Offer assistance to Supply Chain Sales Account Manager as required when not able to respond to customer to ensure CN offers impeccable customer service

·Provide training to new hires

Administrative Tasks and Safety

·Edit weekly and monthly reports

·Document safety incidents in customer relationship management (CRM) and coordinate meetings with customers and CN operations

·Coordinate with Marketing to reduce unrated waybills and disputes

·Perform data mining and prospecting activities

·Ensure timely renewals of publications

Working Conditions

The role has standard working conditions in an officeenvironment with a hybrid workweek with 3 days at the office. The role requiresminimal travel (10%).

Requirements

Experience

Sales - Business to business (B2B)

·Minimum 2 years of relevant work experience

oSales in Business to Business (B2B) experience*

oExperience in supply chain logistics

oExperience in customer service

oExperience in social media

* Any experience for these above would be considered as an asset

Education/Certification/Designation

·Bachelor's Degree in Commerce, Marketing, Finance or Business Administration, or equivalent

·Master's degree in Commerce, Marketing, Finance or Business Administration, or equivalent*

*Any designation for these above would be considered as an asset

Competencies

·Initiates and drives organizational changes to enable business transformation

·Continuously displays a customer centric attitude in order to improve the customer’s journey

·Develops solutions that align with customers’ expectations to increase satisfaction

·Regularly identifies opportunities to create value and customer loyalty

·Collaborates with key internal stakeholders to enable higher productivity

·Inspires others with impactful communications and adapts to the audience

·Negotiates towards a win-win outcome while taking all points of view into consideration

·Time and project management

·Knows the business and stays current with industry trends to elevate expertise

·Active listening

Technical Skills/Knowledge

·General Microsoft computer skills (Excel and PowerPoint)

  • Inside Sales Representative

    1 day ago

    vancouver, Canada Iridia Medical Full time

    Company DescriptionIridia Medical is a leading medical services provider located in Vancouver, BC. Since 1998, Iridia Medical has been at the forefront of enabling peace of mind for those responding to medical emergencies. The company operates in four essential divisions: Sudden Cardiac Arrest (SCA) Solutions, Remote Care Services, Medical Consulting, and...

  • Inside Sales Representative

    21 hours ago

    vancouver, Canada Iridia Medical Full time

    Company DescriptionIridia Medical is a leading medical services provider located in Vancouver, BC. Since 1998, Iridia Medical has been at the forefront of enabling peace of mind for those responding to medical emergencies. The company operates in four essential divisions: Sudden Cardiac Arrest (SCA) Solutions, Remote Care Services, Medical Consulting, and...

  • Inside Sales Representative

    22 hours ago

    Vancouver, Canada Iridia Medical Full time

    Company DescriptionIridia Medical is a leading medical services provider located in Vancouver, BC. Since 1998, Iridia Medical has been at the forefront of enabling peace of mind for those responding to medical emergencies. The company operates in four essential divisions: Sudden Cardiac Arrest (SCA) Solutions, Remote Care Services, Medical Consulting, and...

  • Inside Sales Representative

    24 hours ago

    vancouver, Canada Iridia Medical Full time

    Company DescriptionIridia Medical is a leading medical services provider located in Vancouver, BC. Since 1998, Iridia Medical has been at the forefront of enabling peace of mind for those responding to medical emergencies. The company operates in four essential divisions: Sudden Cardiac Arrest (SCA) Solutions, Remote Care Services, Medical Consulting, and...

  • Inside Sales Representative

    7 hours ago

    vancouver, Canada Iridia Medical Full time

    Company Description Iridia Medical is a leading medical services provider located in Vancouver, BC. Since 1998, Iridia Medical has been at the forefront of enabling peace of mind for those responding to medical emergencies. The company operates in four essential divisions: Sudden Cardiac Arrest (SCA) Solutions, Remote Care Services, Medical Consulting, and...

  • Inside Sales Representative

    4 days ago

    Vancouver, Canada BrandSafway Full time

    Inside Sales Representative Summary **Title**: Inside Sales Representative **ID**: 2057420 **Location**: Vancouver, BC (Canada) **Job Function**: Sales Description A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring,...

  • Inside Sales Representative

    2 weeks ago

    Vancouver, Canada Canucks Full time

    **Position**: Inside Sales Representative **Department**: Membership, Sales & BI **Reports to**: Inside Sales Team Lead **Term**: June 1, 2024, to May 31, 2025 ***: Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in achieving...

  • Inside Sales Representative

    2 weeks ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Inside Sales Representative **Department**:Membership, Sales & BI **Reports to**:Inside Sales Team Lead **Term**: June 1, 2024, to May 31, 2025 ***: Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in achieving...

  • Inside Sales Representative

    21 hours ago

    Vancouver, BC, Canada Iridia Medical Full time

    Company Description Iridia Medical is a leading medical services provider located in Vancouver, BC. Since 1998, Iridia Medical has been at the forefront of enabling peace of mind for those responding to medical emergencies. The company operates in four essential divisions: Sudden Cardiac Arrest (SCA) Solutions, Remote Care Services, Medical Consulting, and...

  • Inside Sales Representative

    2 days ago

    Vancouver, BC, Canada Iridia Medical Full time

    Company Description Iridia Medical is a leading medical services provider located in Vancouver, BC. Since 1998, Iridia Medical has been at the forefront of enabling peace of mind for those responding to medical emergencies. The company operates in four essential divisions: Sudden Cardiac Arrest (SCA) Solutions, Remote Care Services, Medical Consulting, and...

  • Inside Sales Representative

    3 weeks ago

    Vancouver, Canada LMI Technologies Full time

    **What will you do as an Inside Sales Representative?**: The Inside Sales Representative is responsible for carrying out sales administrative tasks that assist outside sales activities from within an office setting. The inside sales role in LMI will develop a clientele of small to mid sized accounts by proactively reaching out to prospects who may have a use...

  • Inside Sales Representative

    3 weeks ago

    Vancouver, Canada Eminence Organic Skin Care Full time

    **Role Summary** As the Inside Sales Representative, you will nurture ongoing relationships with Spa Partners by receiving orders and inquiries, and conducting daily outbound sales and follow-up calls. You will use your expert knowledge of products, product availability, and sales territories to provide key communications to the Spa Partners to increase...

  • Inside Sales Representative

    6 days ago

    Vancouver, Canada Eminence Organic Skin Care Full time

    **Role Summary** As the Inside Sales Representative, you will nurture ongoing relationships with Spa Partners by receiving orders and inquiries, and conducting daily outbound sales and follow-up calls. You will use your expert knowledge of products, product availability, and sales territories to provide key communications to the Spa Partners to increase...

  • Inside Sales Representative

    4 weeks ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Inside Sales Representative **Department**:Membership, Sales & BI **Reports to**: Manager, Membership & Group Sales **Term**:Effective now to May 31, 2024 ***: Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in...

  • Inside Sales Representative

    3 weeks ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Inside Sales Representative **Department**:Membership, Sales & BI **Reports to**: Manager, Membership & Group Sales **Term**:Effective now to May 31, 2024 ***: Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in...

  • Inside Sales Representative

    3 weeks ago

    Vancouver, Canada Canucks Full time

    **Position**: Inside Sales Representative **Department**: Membership, Sales & BI **Reports to**: Manager, Membership & Group Sales **Term**: June 5, 2023, to May 31, 2024 ***: Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in...

  • Inside Sales Representative

    2 months ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Inside Sales Representative **Department**:Membership, Sales & BI **Reports to**: Manager, Membership & Group Sales **Term**:June 5, 2023, to May 31, 2024 ***: Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in...

  • Inside Sales Representative

    2 weeks ago

    Vancouver, Canada Kryton International Full time

    Are you ready to make a difference in your life and in the world? Would you like to join a team of passionate people who are already doing that? Kryton International is the inventor of the world’s first crystalline waterproofing admixture for concrete. We have permanently changed the way concrete structures are built in every corner of the globe. Since...

  • Inside Sales Representative

    4 days ago

    Vancouver, British Columbia, Canada Kryton International Inc. Full time

    Kryton International, a highly respected and successful world innovator in concrete waterproofing and durability solutions, is seeking an additional member to their Sales Department. We are looking for a new INSIDE SALES REPRESENTATIVE . We are seeking a high performing Inside Sales Coordinator who can help us operate as a bridge between Customers and the...

  • Inside Phone Sales Representative

    5 days ago

    Vancouver, Canada Ecotrend Ecologics Ltd. Full time

    We are seeking a motivated Inside Phone Sales Representative to join our team. As an Inside Phone Sales Representative, you will promote and sell natural health products to natural health stores, naturopathic doctors and pharmacists. You'll support our sales efforts by building strong relationships with our customers and vendors. The Inside Phone Sales...