Key Account Manager

3 months ago

Québec City, Canada Ferring Pharmaceuticals Full time

Job Description:

*You must be located in Montreal or Ontario

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organization and as professionals. Together we can influence the world around us to make life and work better.

Ferring+You

You will effectively promote Microbiome based new product to targeted Healthcare Professionals and relevant stakeholders (nurses, hospital administrators, P&T committee, hospital pharmacists) and establish it as new standard of care in recurrent C-Diff. 

As a KAM, you must establish and maintain excellent relationships with customers, leveraging thorough product knowledge of our therapies, disease areas expertise and account management/ operational management to ensure execution to the last mile/ patient use. Your role will require deep cooperation and collaboration cross functionally with Brand Marketing Leads, Medical Science Liaisons, logistics team and other team members.

Your day at Ferring

Account Management:

Ensure new therapy is accepted as the standard of care at the targeted sites and there is buy in from the key stakeholders – doctors, nurses, pharmacists, administrators.

Responsible for disease state education to the targeted stakeholders in partnership with medical

Responsible for ensuring the sites are set for administration – i.e. site of care operations is established in partnership with the key stakeholders at the site.

Work cross functionally within the customer account to ensure key stakeholders and their support staff are engaged, ensuring early therapy adoption and operational set up for product logistics. Ensure product adoption in targeted ID outpatient clinics and GI clinics. Identify individuals within the geography that have the greatest impact on decision-making and sales adoption and develop long lasting relationships accordingly.

Achieve sales goals according to company and department requirements.

Utilize discretionary budget for maximum impact on sales.

Selling Skills:

Work collaboratively with the MSL to differentiate Ferring offering, help establish disease awareness and establish a new standard of preventing recurrence of C- difficile.

Anticipate and respond to customers’ questions, objections, and concerns.

Evaluate the needs of customers and increase product utilization by tailoring the approach for each call or presentation based on each customer’s specific mindset.

Leverage all available sales and marketing resources to sell and effectively identify the best resources to use on each presentation and sales call.

Participate in company-sponsored and/or company-approved training programs to constantly improve knowledge and selling skills.

Clinical Acumen:

Maintain knowledge of applicable clinical studies and market related clinical landscape to inform customers and address questions, concerns, and objections on the use of Ferring’s products.

Understand and communicate value proposition of new therapy to a variety of hospital stakeholders, accelerating uptake.

Identify and appropriately leverage the adoption cascade and influencer networks.

Business Acumen:

Analyze, prioritize and establish call order and route optimization that maximizes opportunities to increase sales.

Analyze impact of reimbursement coverage in the territory and its effect on prescribing decisions, and accordingly modify sales and promotion strategies.

Ensure compliance with OCE/ salesforce deliverables example entering calls.

Contribute to and attend meetings, conventions, conferences, and training programs.

Independently manage time and tasks to achieve maximum customer impact, support, and sales volume.

Recommend sales and marketing strategies based on evaluation of customer needs, dynamics, trends, and competitors’ products or services.

Understand market dynamics and healthcare economics

Behind our innovation…There’s you

Bachelor’s degree required, MBA or other advanced degree preferred.

6+ years of pharmaceutical/healthcare sales experience required.

3+ years hospital sales experience

Infectious disease or Gastroenterology experience strongly preferred.

Experience in ON or Quebec

Experience with account planning including tools, resources, and reporting preferred.

Demonstrated success in account management and exceptional customer service skills.

Demonstrated understanding of managed care landscape and how it influences and impacts business.

Demonstrated independent decision making, effective problem-solving, and strategic thinking skills.

Advanced presentation skills and business acumen a necessity.

People come first at Ferring

Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love.

Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role

Parental leave for both birthing and non-birthing parents

Extended support on family building journey

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.

Behind our purpose… There’s you

If our mission and your vision are aligned, please apply.

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Location:

Ferring Canada

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