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Bilingual Collections Specialist

6 months ago

Toronto, Canada Randstad Canada Full time
Randstad is searching for a Bilingual Collections Specialist for one of our thriving North York clients. The ideal candidate must have at least two years’ experience with high volume Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails, obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account reconciliations, assisting appropriate
billing issues. Experience reaching out to clients (call centre environment) and a strong understanding of accounting is required. Applicants must be fluent (written and verbal) in both French and English

This exciting opportunity could start within the week. Apply today or forward your profile directly to heather.francescut@randstad.ca

Advantages
Easily accessible by transit
Competitive hourly rate
Dynamic team culture
Unlimited Free Access to Udemy online training

Responsibilities
● Routinely monitor account activity and balances utilizing various systems and reports.
Initiate contact with other companies to secure payment of outstanding invoices.
● Develop and maintain a positive customer relationship.
● Provide invoices and/or documentation as required to aid in escalation of payment.
● Collect customer payments in accordance with payment due dates while adhering to established
requirements and internal controls.
● Receive inbound calls and email correspondence from customers.
● Research and resolve dispute issues in a timely manner.
● Identify issues attributing to account delinquency and escalate for management feedback and
involvement as necessary.
● Analyze account balance and status to recommend credit holds due to non-payment.
● Perform collaboratively within a remote work environment interacting with appropriate teams to
provide notice of delinquency and obtain assistance in the collection’s effort.
● Provide timely follow-up on payment arrangements.
● Document outcome of all customer communications.
● Perform account analysis in Excel in response to customer inquiries

Qualifications
● 2 or more years of experience in B2B Collections
● Strong attention to the detail
● Positive outlook and the ability to work cooperatively with others
● Strong knowledge of Microsoft Excel

Summary
Apply today or send your profile directly to heather.francescut@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.