Bilingual Collections Specialist

2 days ago


Toronto, Canada Hays Full time

Bilingual Collections Specialist

6 month contract- potential for extension

Toronto- Hybrid 2 days in office (8 Spadina Avenue)

Responsibilities:

  • Negotiate payment of debts in accordance with client and company guidelines.
  • Reduce aging and balance delinquencies.
  • Conduct skip tracing.
  • Coordinate outbound collection letters.
  • Suggest improvements on operational processes and establish best practices.
  • Produce reports, analyze data, identify trends, and provide recommendations.
  • Identify and escalate risks as well as potential fraud.
  • Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications.
  • Support the collections team and management on all objectives

Must haves:

  • Bilingualism in French is required.
  • Minimum of 1 year of experience as a proven collections expert in a banking or agency setting.
  • Excellent written and oral communication.
  • Strong understanding of consumer credit (secured and unsecured).
  • Excellent collections, skip tracing, and negotiation skills.
  • Proven track record of curing difficult accounts.
  • Excellent customer service skills and de-escalation abilities.
  • Thorough understanding of all privacy and collection laws.
  • Repossession and PPSA experience is an asset.
  • Proficient in Word, Excel, PPT, Google solutions – Chrome, Docs, Mail, Calendar, etc.
  • Salesforce experience will be considered an asset.
  • Availability to work Saturdays on a rotating schedule.



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