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Workflow Consultant
3 months ago
Job Description
Workflow Consultant - Technology Services
Permanent Full Time
The Workflow Consultant works collaboratively with internal and external stakeholders to implement, optimize, support, and maintain the Hospital’s non-clinical systems, processes and integrations for the Cortellucci Vaughan Hospital and Mackenzie Richmond Hill Hospital sites. This includes being accountable for driving system and process innovations, implementing and integrating non-clinical systems and processes, and managing best customer service support.
Contribute to safe, quality care by
• Analyze and evaluate business needs, consult with vendors and stakeholders from multiple departments, and identify requirements for the development of system solutions to automate, improve, or implement business processes and/or new systems.
• Lead stakeholder engagement, system problem solving, changes, patching, configuration, release documentation, process mapping and oversee all matters related to the non-clinical systems.
• Coordinate and conduct user training sessions; develop and update user documentation, written instructions, training guides, manuals and materials for users and application support.
• Create and maintain test scripts and lead testing.
• Foster and initiate a culture of cross training and actively share knowledge in support of the organization’s skills growth.
• Facilitate adoption of process changes and the new systems by involving key users and stakeholders in the execution of the communication and stakeholder engagement planning
• Provide team leadership, mentorship, input and support for the implementation of operational and strategic plans of non-clinical systems.
• Prepare status reports, presentations, and other documents; participate on committees and meetings
• Other duties as required.
What must you have?
• University degree in computer science, computer engineering or equivalent combination of education and experience.
• Minimum of five (5) years of progressive experience in Information Technology
What else do you bring?
• Extensive working experience with Finance and HR systems and advanced integrations
• Experience working on large scale projects as well as handling day-to-day operational requests from the business
• Ability to identify and communicate requirements, issues and drive the resolution of issues in an effective manner which also ensure high customer satisfaction levels
• Ability to think analytically, handle unusually complex problems and provide highly innovative and creative solutions that will achieve quality and work process improvements
• Strong proficiency in project management and process mapping, in-depth practical knowledge of project management methodologies, tools and techniques
• Strong prioritizing, planning, analytical, presentation, people management and interpersonal relationship building skills
• Good understanding of risk management, privacy, e-safety, and quality assurance methodologies as they relate to integration/software engineering
• Highly self-motivated and directed, with keen attention to detail
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
*May be required to work at any site of Mackenzie Health
