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Customer Success Specialist

2 months ago

Toronto, Canada Jagger Full time

Job Title: Customer Success Specialist - Bilingual (English/French)

Location: Toronto, Ontario

Work Type: Hybrid - Full Time

Pay: 65K - 75K


About the Company: We are partnered with a global Advertising platform who is revolutionizing the industry. They enable brands to efficiently create, edit, and manage marketing content while ensuring brand consistency. They are looking to bring on a bilingual Customer Success Specialist to join their team in Toronto.


In this role, you'll be the main point of contact for customer inquiries, ensuring a smooth experience with our software. You'll also provide training, address issues, and collaborate with our team to enhance customer satisfaction.


Responsibilities:

  • Respond to customer inquiries and ensure they have a great experience.
  • Provide training to help customers use our system.
  • Build strong relationships with key accounts in both English and French.
  • Resolve issues and escalate when needed.


Requirements:

  • Fluent in English and French with excellent communication skills.
  • Bachelor’s degree in Business, Marketing, or related field.
  • 1-2 years of experience in a similar role.
  • Comfortable with Microsoft Office, Slack, and Intercom.


If this sounds like you then please apply

**Please note - only qualified applicants will be contacted.