Customer Success Specialist

5 months ago

Toronto, Canada Altus Group Full time

Job Category:
Administration, Technology

Pay Grade Range:
$33,000.00 - $77,000.00

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Customer Success Specialist to service itamlink clients, ensure success when using our software, provide customer support, training, and general client management duties. Ideally, you will have experience in real estate and property tax management with strong inter-personal skills. This position requires someone who is comfortable working remotely and on-site with our customers. You will provide client support, present new features, and lead training sessions while speaking confidently and concisely. You will be responsible for a portfolio of clients that demands excellent organizational skills and the ability to switch tasks frequently.

Key Responsabilities
- Act as primary point of contact and coach for our customers. Become a trusted advisor to increase product adoption, satisfaction, and retention.
- Maintain a high level of functional product knowledge and lead class-room style training sessions to support user activation and adoption.
- Position our solution within our clients’ organizations and inspire them to think strategically about how our platform supports their business needs.
- Document and track client issues and feedback, escalating as needed.
- Collaborate with fellow customer success specialists to provide a cohesive experience for our clients, and work with other departments to share information gathered from customers.
- Contribute to a company-wide culture of Customer Success.
- Assist with input and migration of customer data, directly and through various itamlink tools.

Key Qualifications
- 2 + years of prior Customer Success experience, preferably within a SaaS company.
- Prior experience in Real Estate Property Tax Management would be an asset.
- Experience managing a large and diverse client portfolio with a proven track record of outstanding customer service.
- Ability to recognize gaps in process and initiative to recommend solutions and best practices.
- Professional written and oral communication skills.
- Strong in-person and remote presentation skills.
- Time management and organizational skills to effectively manage multiple customers concurrently.
- Ability to determine business pain points and align with appropriate solution recommendations.
- Comfortable working in a project environment interacting with all levels of management.
- Passion for customer success with an eagerness to learn and take on new responsibilities.

ABOUT RETHINK SOLUTIONS

We are the industry leading developer and vendor of web based, real estate asset management software, itamlink, focused on property tax and assessment. We are reimagining how companies tackle one of the largest expense line item on their financials. Our clients, including many of the Fortune 500, trust us to provide them with the latest technology and superior customer service to help them reach their property tax and financial goals.

Go to

to learn more.

What Altus Group offers:

- Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
- Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
- Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office f

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