Strategist — Digital

3 weeks ago

Toronto, Canada HRC Global Services Full time

Overview Strategist — Digital & Customer Experience Location: Toronto, Canada | Work Type: Remote | Employment Type: Full-Time We’re looking for a Strategist to turn customer, market, and network insights into actionable strategies and roadmaps across our digital channels — App, Web, Retail Assist, and Care. You’ll collaborate with cross-functional teams — Product, Design, Engineering, Marketing, and Care — to reduce churn, increase ARPU, and drive digital adoption. This is a fully remote role working with talented, cross-timezone teams. What You’ll Do Define the plays: Translate business goals into clear problem statements, hypotheses, and prioritized opportunities across acquisition, upgrade, onboarding, billing, and retention. Craft narratives: Develop executive-ready presentations and concise strategy documents that drive alignment. Analyze impact: Model key metrics such as churn reduction, ARPU uplift, cost-to-serve savings, and digital conversion. Leverage insights: Turn VOC, NPS, and market data into actionable recommendations. Influence roadmaps: Collaborate with PM, Design, and Engineering on experiments, value propositions, and quarterly roadmaps. Test & learn: Build A/B/MVT test plans and assess when to scale or pivot. Align omnichannel journeys: Ensure seamless experience across digital and human touchpoints. Facilitate stakeholders: Lead cross-functional sessions with Marketing, Care, Retail, Legal, and Network teams. Partner with vendors: Drive clarity and alignment across agencies and platform partners. Ensure compliance: Anticipate and navigate privacy, accessibility, and regulatory constraints. What You’ll Bring 6–10+ years in product strategy, CX/UX strategy, management consulting, or corporate strategy, ideally in telecom (wireless, broadband/fiber, device upgrades, add-ons, billing). Strong strategic thinking, stakeholder leadership, and commercial acumen. Proven ability to craft compelling executive stories through slides and one-pagers. Advanced analytical and modeling skills (funnels, churn, pricing tests). Hands-on experience with analytics and design tools (Amplitude, Adobe, GA4, Looker, Tableau, Figma). Excellent communication, collaboration, and remote working habits. Nice-to-have: Experience with loyalty programs, personalization systems, or outage communications. Logistics Reporting To: Chief Digital Officer Collaboration Hours: Eastern Time Travel: Occasional (less than 10%) for workshops and planning sessions Compliance: Comfortable with PII, SOC 2, and accessibility standards #DigitalStrategy #CustomerExperience #ProductStrategy #CX #TelecomJobs #RemoteWork #TorontoJobs Seniority level Mid-Senior level Employment type Full-Time Job function Marketing and Sales #J-18808-Ljbffr

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