Compliance Analyst

Found in: Whatjobs CA C2 - 1 week ago


Canada Zenex Partners Full time

Job Description: Compliance Analyst: English and French languages.

Company Overview: At Zenex Partners, we are a global human resource consulting firm dedicated to helping companies hire the right people, manage their HR functions effectively, and expand their operations worldwide. Serving as a trusted recruiting partner, we offer comprehensive HR solutions to navigate through various responsibilities, risks, and compliance issues. With a diverse workforce and extensive experience, we empower organizations to enter new markets swiftly without the need for establishing legal entities.

Job Title: Compliance Analyst

Number of Positions: 1

Start Date: 05/27/2024

End Date: 11/27/2024

Job Summary: The Compliance Analyst will join our Global Complaints team, responsible for managing consumer complaints, regulatory issues, and litigation support. This role involves investigating and responding to complaints, prioritizing and resolving Tier 2 issues, and effectively communicating with internal and external stakeholders. The ideal candidate will demonstrate strong analytical skills, attention to detail, and the ability to proactively identify process improvements.

Duties:

  • Investigate and respond to customer complaints submitted through various channels, ensuring accuracy and adherence to service levels.
  • Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations in a timely manner.
  • Communicate effectively with stakeholders, demonstrating empathy and professionalism.
  • Set a high standard for support analysts and act as a role model within the organization.
  • Take ownership of processes, analyze existing workflows, and propose improvements to enhance efficiency.
  • Lead efforts to streamline operations and boost productivity, contributing to sustainable growth.
  • Represent the voice of the customer, driving impactful changes across workflows, policies, and tools.
  • Investigate and respond to regulatory complaints submitted by customers, meeting specified SLAs and quality standards.

Skills Required:

  • Minimum of 2 years of relevant experience in financial services, technology, or customer support.
  • Experience in account management, trust and safety, and handling concerns related to scams and social engineering attacks.
  • Compliance or regulatory background, with knowledge of fraud or disputes.
  • Strong analytical skills in reviewing customer accounts and experience in fraud/account investigation.
  • Account management experience, with the ability to troubleshoot across various platforms (iOS, Android, Web, PC/Laptop).
  • Crypto experience, preferably gained in a Crypto company or through personal trading.
  • Proficiency in different channels of support, including voice, email, social, and chat.
  • Excellent communication skills to operate globally across multiple departments and stakeholders.
  • Flexibility and adaptability to meet the evolving needs of a high-growth organization.
  • Proficiency in English and French languages.
  • Ability to plan and prioritize work effectively to meet commitments within defined shifts.


  • Compliance Analyst

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada Columbia Basin Trust Full time

    We are seeking a Compliance Analyst to join our Power Operations team. This position focuses on organizational compliance with the North American Electric Reliability Corporation (NERC) Mandatory Reliability Standards (MRS). The incumbent will work with the compliance team to assist in the development and management of the internal compliance program in...

  • Security Compliance Analyst

    Found in: Jooble CA O C2 - 1 week ago


    Canada Fortra, LLC Full time

    The Fortra Security Compliance Analyst responds to security and compliance requests from customers, consultants, and other external entities in the form of questionnaires, audits, and reviews. The A nalyst position is also an internal security and compliance resource supporting Legal, HR, IT, Sales , SecOps , and GRC departments. ...

  • Market Compliance Monitoring Analyst

    Found in: Jooble CA O C2 - 1 week ago


    Canada Avature Full time

    You are someone who possesses the following experience and credentials: Undergraduate degree in business, economics, accounting, finance, or similar quantitative discipline; Advanced degree is a plus. Minimum of 3 years’ in an Energy Trading Firm, with 2 years’ experience in a Market Compliance role or an equivalent market compliance role at an...

  • Trade Compliance Analyst

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada Canadian Imperial Bank of Commerce Full time

    We’re building a relationship-oriented bank for the modern world. At CIBC, we are on a mission to build the relationship-focused bank of the future and we are looking for First Nations, Métis and Inuit job-seekers to join our Risk Management Group. We are committed to creating an inclusive environment that reflects the diversity of our clients and our...

  • Sr Analyst, Governance, Risk, and Compliance

    Found in: Jooble CA O C2 - 1 week ago


    Canada Tucows Inc. Full time

    Sr Analyst, Governance, Risk, and Compliance Full-time at TCX Information Security Team Type: Remote Job ID: 1640 Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have since grown into a stable of businesses: Tucows Domains, Ting Internet and Wavelo. We...

  • Principal Analyst Reliability Assessments

    Found in: Jooble CA O C2 - 1 week ago


    Canada NERC Compliance Working Group Full time

    Principal Analyst Reliability Assessments Full Time US 4 days ago Requisition ID: 1016 Salary Range: $135,000.00 To 145,000.00 Annually Our Company The North American Electric Reliability Corporation (NERC) is a not-for-profit international regulatory authority whose mission is to assure the effective and efficient reduction of risks to the...

  • Governance, Risk, Compliance and Analyst

    Found in: Jooble CA O C2 - 1 day ago


    Canada Lastpass Full time

    LastPass is looking for an Associate GRC Analyst: You will be apart of the LastPass Security and Privacy GRC Team. This position is pivotal for stakeholder engagement, decision support, and assurance activities across both product and enterprise functions. Our mission within the GRC team is to foster a unified environment that promotes effective and...

  • Analyst Compliance Temporary Contract

    Found in: Jooble CA O C2 - 7 days ago


    Canada Quality Forum Full time

    British Columbia College of Nurses & Midwives Location: Hybrid (a combination of in-office in Vancouver and remote work) The BC College of Nurses and Midwives is hiring a Privacy and Access Analyst to be an integral part of the Information Management team. You have demonstrated experience in implementing and managing cross-functional privacy projects...

  • Sr Analyst, Governance, Risk, and Compliance

    Found in: Jooble CA O C2 - 1 week ago


    Canada Tucows Inc Full time

    Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have since grown into a stable of businesses: Tucows Domains, Ting Internet and Wavelo. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our...

  • Security Compliance Engineer

    Found in: Jooble CA O C2 - 1 week ago


    Canada Uptime.com Full time

    Security & Compliance Engineer (Remote Canada) Top-rated website monitoring for thousands of businesses to check downtime, optimize site speed, and improve domain health. com is a dynamic tech company in the website monitoring space. Our mission is to ensure seamless digital experiences for our clients' users. As we continue to expand and serve a diverse...

  • Security Compliance Engineer

    Found in: Jooble CA O C2 - 1 week ago


    Canada Uptime.com Full time

    Security & Compliance Engineer (Remote US) Washington, District of Columbia, United States - Remote Top-rated website monitoring for thousands of businesses to check downtime, optimize site speed, and improve domain health. com is a dynamic tech company in the website monitoring space. Our mission is to ensure seamless digital experiences for our...

  • Analyst, Policy and Compliance

    Found in: Jooble CA O C2 - 2 weeks ago


    Canada AGA Financial Group inc. Full time

    Montreal Office You will be primarily responsible for conducting renewal analyses, requesting and analyzing quotes, and ensuring the implementation of plans. Enter information into our database and produce preliminary analysis for advisors; Validate all guarantees sent by insurer and ensure their compliance based on the recommendation of the advisor; ...

  • Website Analyst

    Found in: Jooble CA O C2 - 1 week ago


    Canada Tucows Inc. Full time

    Sr Analyst, Governance, Risk, and Compliance Full-time at TCX Information Security Team Type: Remote We started as a simple shareware site in 1993 and have since grown into a stable of businesses: We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. It’s also why the majority of our roles are remote-first, meaning...

  • Full Time

    Found in: Jooble CA O C2 - 1 week ago


    Canada Sun Life Financial Full time

    Compliance Analyst, Trade Supervision page is loaded Compliance Analyst, Trade Supervision Apply locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00091487 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share...

  • Payroll Compliance Analyst, Canada

    Found in: Jooble CA O C2 - 1 week ago


    Canada Deel Full time

    Who we are and what we do Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...

  • Trade Compliance Analyst

    Found in: Jooble CA O C2 - 1 week ago


    Canada Netcoins Full time

    Netcoins is one of Canada’s most experienced crypto brokerages and we are passionate about helping Canadians invest in their future. We are the first publicly-owned, fully regulated crypto trading platform in Canada and have exciting plans to expand our product offerings to more users globally. Netcoins embraces a digital workplace with most of our...

  • Automation Technology Analyst

    Found in: Jooble CA O C2 - 3 days ago


    Canada Avanciers Full time

    Job Title: EDI Analyst Location: Remote Role Video Interview Designing, implementing, and maintaining data interchange systems between companies or departments. Managing EDI projects and ensuring compliance with technical standards. Meeting with clients to discuss their data interchange needs. EDI Specification analysis and creating Mapping...

  • Required Business Analyst

    Found in: Jooble CA O C2 - 1 week ago


    Canada Swim Recruiting Full time

    6-month contract Business Analyst role focused on the HRIS workstream of a global enterprise organization. ~6-month contract BA role with a high-profile program ~ Remote work available in the PST time zone As a result of growth and investment in technology our client is looking to add a contract Business Analyst to work within their digital pay team....

  • Systems Analyst Ia

    Found in: Jooble CA O C2 - 5 days ago


    Canada CivicInfo BC Full time

    Systems Analyst Ia -Cybersecurity Analyst Systems Analyst Ia -Cybersecurity Analyst Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all...

  • Financial Regulatory Analyst

    Found in: Jooble CA O C2 - 1 week ago


    Canada Longwood University Full time

    You are viewing a preview of this job. Log in or register to view more details about this job. The Financial Regulatory Analyst is responsible for ensuring compliance with the financial regulatory rules in the countries where the IBKR Group operates. Headquartered in Greenwich, Connecticut, the group's Financial Regulatory Team monitors for compliance with...