Guest Services Manager

4 weeks ago

Souris, Canada NLG - Next Level Group Full time

Job Overview

The Guest Services Manager oversees the day-to-day operations of the Guest Services department at our clients Inn in Souris, PEI. The Guest Services Manager exemplifies a five-star service culture and acts as a first point of contact for guests.


Duties

  • Hire, onboard, and train new employees for the Guest Services department.
  • Manage the Guest Services department, including performance feedback, conflict resolution, team-building activities, processing time-off requests, managing schedules, and conducting disciplinary actions.
  • Create and manage Standard Operating Procedures and checklists for the Guest Services department and delegate tasks effectively.
  • Ensure departmental compliance with Company-wide policies and five-star hospitality standards; lead by example for other team members.
  • Handle guest complaints and run occupancy reports.
  • Manage group bookings.
  • Forecast future departmental needs, including staffing.
  • Maintain inventory counts of front desk supplies.
  • Run the front desk as needed: answer calls, emails, and requests from guests; manage daily room bookings; process room charges, among other clerical duties.
  • Other duties as required.


Qualifications

  • Post-secondary education in Tourism & Hospitality Management, Business Administration, Marketing, or a related field.
  • Responsible Beverage Server certification.
  • Mental Health First Aid and Standard First Aid certifications, if not already achieved, will be provided by the Company.
  • Leadership training is an asset.
  • Three years’ experience working in hospitality.
  • Preference will be given to those with experience working at hotels with attached restaurants.
  • Two years’ experience working in a supervisory role.
  • Two years’ experience working in marketing or sales.
  • Proficient with email and productivity software such as Microsoft Office and Google.
  • Critical thinker and does not present a problem without a solution.
  • Takes initiative; spearheads issues and projects with a sense of urgency and an open mind.
  • Comfortable delegating tasks and giving directives; collaborates and communicates effectively with team members.
  • Works well under pressure.
  • Maintains confidentiality and embodies our corporate values.
  • Self-motivated and manages their own work schedule.
  • Possesses attention to detail and time management skills.
  • Exhibits a strong professional and positive attitude consistent with the standards of a world-class hospitality business.
  • Demonstrates flexibility and a willingness to learn & improve.

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