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Customer Success Manager
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Why consider this job opportunity Competitive pay with opportunities for bonuses Remote work flexibility, allowing you to work from anywhere in Canada Join a progressive company focused on providing competitive intelligence and predictive insights Opportunity to build strong relationships with global pharma clients Work in a dynamic and innovative environment that encourages professional growth What to Expect (Job Responsibilities) Develop and maintain strong relationships with clients to ensure satisfaction and retention Deliver training and support to clients on the use of the employer's products and services Analyze customer feedback and usage data to identify improvement opportunities Collaborate with internal teams to address client needs and enhance product offerings Act as a liaison between clients and the employer to communicate feedback and suggestions What is Required (Qualifications) Proven experience in customer success or account management, preferably in the Pharma/SaaS industry Strong communication and interpersonal skills to effectively engage with clients Ability to analyze data and provide actionable insights for clients Self-motivated with excellent organizational skills Experience in remote work environments How to Stand Out (Preferred Qualifications) Previous experience working with global pharma companies Familiarity with competitive intelligence tools and methodologies Knowledge of life sciences or pharmaceutical industry trends We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr
