IT Operations Manager, Infrastructure

Join to apply for the IT Operations Manager, Infrastructure role at Momentum Financial Services Group Continue with Google Continue with Google Join to apply for the IT Operations Manager, Infrastructure role at Momentum Financial Services Group Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Money Mart and The Check Cashing Store, we provide access to cash and related products to help our customers achieve their goals.Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.GENERAL FUNCTION The IT Operations Manager is a hands-on technical leader responsible for ensuring the operational stability, reliability, and performance of enterprise IT systems. This role oversees infrastructure lifecycle activities such as patching, platform health, access, and capacity management across both on-premises and AWS environments. In addition to managing day-to-day infrastructure operations, the role will support selected modernization and infrastructure build initiatives in collaboration with the Enterprise Infrastructure Manager and broader technology teams.DUTIES/RESPONSIBILITIES Manages the day-to-day health and operational readiness of infrastructure platforms, including servers, storage, cloud compute, and virtualized environments Implements and enforces operational best practices across Windows Server infrastructure, including patching, updates, and performance monitoring Oversees relationships with infrastructure vendors for scheduled maintenance, technical support, and platform updates Partners with the Director of IT Infrastructure and peers to develop and test Disaster Recovery and Business Continuity plans and procedures Administers and supports VDI / virtual desktop platforms, ensuring efficient delivery, user access integrity, and system availability Manages storage environments, including configuration, capacity planning, and lifecycle oversight Operates and maintains key cloud infrastructure components on AWS (e.g., EC2, RDS, IAM, S3), with a focus on stability, availability, and performance Acts as a technical escalation point for infrastructure service requests and collaborates across departments to address environment needs Tracks and reports on key operational metrics such as uptime, capacity utilization, and system availability Owns and maintains the CMDB (Configuration Management Database) for infrastructure assets and dependencies Develops and maintains clear and actionable Standard Operating Procedures (SOPs), technical documentation, and infrastructure runbooks Participates in the on-call rotation to provide coverage for infrastructure health and availability issues Executes the patch management lifecycle, including planning, compliance tracking, and remediation Supports infrastructure deployment and enhancement activities alongside the engineering team, contributing hands-on to build workstreams as needed Collaborates with the Service Delivery team to ensure seamless transition and operational support for production-ready infrastructure EDUCATION Bachelor's Degree in Computer Science, Information Technology, or related field is required AWS, ITIL, PMP, MCSE certifications are a plus EXPERIENCE 8+ years of experience in IT infrastructure operations, with a strong focus on systems availability, patching, lifecycle management, and environment support 6+ years of hands-on experience managing hybrid infrastructure environments (on-prem and AWS), including Windows Server, VMware, storage platforms, and desktop virtualization (VDI) Experience in executing operational practices such as backup strategy, capacity management, software distribution (SCCM), and access provisioning Demonstrated success maintaining production infrastructure platforms with high uptime and reliability standards Familiarity with infrastructure documentation, CMDB upkeep, and SOP development Experience contributing to infrastructure deployment and improvement efforts, in close coordination with engineering teams, without owning incident/problem management SKILLSStrong hands-on infrastructure operations skills, with a focus on maintaining uptime, system reliability, and preventive maintenance Ability to manage and support enterprise-grade infrastructure in production environments Proficient in maintaining SOPs, CMDBs, and infrastructure documentation with consistency and accuracy Experience supporting AWS environments, scripting tools (e.g., PowerShell), and configuration automation Excellent communication and cross-functional collaboration skills to coordinate support, changes, and handoffs Strong organizational skills with the ability to balance maintenance responsibilities and project-based infrastructure work Comfortable working in a regulated, fast-paced environment where infrastructure performance and stability are critical to business operations We are committed to providing accommodations for people with disabilities. If you require accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.Additional InformationAll your information will be kept confidential according to EEO guidelines.Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs. Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Momentum Financial Services Group by 2x Get notified about new Information Technology Operations Manager jobs in Toronto, Ontario, Canada . Whitchurch-Stouffville, Ontario, Canada CA$128,415 - CA$156,236 1 week ago Toronto, Ontario, CanadaCA$110,000.00-CA$130,000.001 month ago Business Manager, IT Forensics and Vulnerability Management Technical Operations Manager - Identity and Access Management (IAM) Senior Technical Manager, Global ERP Operations Director, Technical Operations (SRE) and DevOps Manager, Information Security Automation Specialist, Global Technology & Knowledge Information Technology Operations Support Manager Manager, IT Governance, Advisory and Oversight We’re unlocking community knowledge in a new way. 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