Manager, Infrastructure Operations

5 days ago

Toronto, Canada MUFG Full time

**Job Summary**:
The Manager, Infrastructure Operations will play a key role in administration and operational aspects of infrastructure environments along with collaborating with the technology teams to support both, “build the bank” and “run the bank” initiatives.

**Primary Accountabilities**:
Technology Operations:

- Provide leadership and act as an SME to the infrastructure engineering and other technology teams.
- Ownership of all aspects of infrastructure systems/platforms and their lifecycle. Including designing, sizing, staging, installing, implementing, configuring, troubleshooting, maintaining, administrating, and managing.
- Be knowledgeable of Information system best practices, regulations, policies, and standards. Adopt new practices, tools, and techniques as applicable.
- Lead incident and change management principles to diagnose and resolves complex technology issues.
- Promote and maintain the necessary documentation of all systems, modifications, and support processes.
- Perform routine maintenance tasks for infrastructure such as backups, patch management, vulnerability management and upgrades.

Projects & Initiatives:

- Liaise with cross organization technology, project, and business teams to deliver solutions in line with organization goals and objectives.
- Technical lead for various projects pertaining to upgrades, transformation, and modernization.
- Contribute to requirements gathering and gap analysis efforts to produce meaningful recommendations.
- Responsible for executing information security initiatives for the technology environment.
- Promote and transition to automation via orchestration tools, software defined methodology and scripting as appropriate.

Governance, Risk and Compliance:

- Participate in technology audit, risk assessment and compliance activities such as evidence gathering and remediation.
- Produce standard reports and actionable KPIs on the state environment including incidents, capacity, performance, and trending.
- Ensure all support agreements are reviewed and provide recommendations pertaining to their renewals and negotiation of terms.

**Technical Skills**:

- Possess working knowledge of the technologies deployed at Canada Branch to be able to lead and participate in planning, design activities, implementation and troubleshooting activities.
- Working knowledge of automation & scripting using PowerShell, PowerAutomate, Python, Puppet, etc.

**Experience Required**:

- Minimum of 5 years’ experience in successful deployment and support of relevant IT infrastructure
- Demonstrated skills in developing and implementing information security policies and practices into technology operations and lifecycle
- Self-directing individual demonstrating teamwork, organization skills and well-structured working approach given multiple priorities.
- Experience working in a small and large team structures while managing enterprise, organizational and department level objectives

**Education & Training**:

- Post-secondary education in Computer Systems, Computer Science, Mathematics, Engineering or related disciplines
- CCNA/VCP/MCSE/ITIL/AWS Certification industry certifications or equivalent training are preferred

**Work Environment**:

- Hybrid, 3-4 days in the office. Local travel only

**Other details**:

- Pay Type Salary

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