Bilingual Customer Service Representative

Job description The Bilingual Customer Service / Accounts Receivable Representative plays a key role in ensuring the smooth operation of office functions, supporting day-to-day office operations and delivering exceptional service to our customers. This role is responsible for a variety of administrative and accounting functions, including taking incoming customer requests, validating information and coordinating with all of our offices. A key focus of this position is managing accounts receivable activities such as processing payments, resolving discrepancies, and assisting with collection efforts. The successful candidate is highly organized, detail-oriented, and customer-focused, with strong communication skills in both English and French. Proficiency in Microsoft Office and the ability to manage multiple tasks in a fast-paced environment are essential. This role requires a professional who can problem-solve effectively and collaborate with team members at all levels of the organization. About us Chemsyn Services is a leading provider of Sanitation, Disinfection and Hygiene Solutions servicing the Healthcare, Hospitality, Manufacturing and Retail industries. Our customers include chain restaurants / hospitality and long-term care homes. We offer a comprehensive range of commercial and institutional product and service solutions designed specifically for your facility. With over 85 years of industry experience, our driving force continues to be unparalleled Customer Service Excellence, Client Relationships built on trust, and extensive Product Knowledge and Expertise that serve your needs in today's changing world. With branches across Canada, we're ready to assist you Responsibilities Serve as a primary point of contact for customer inquiries, service requests, and account questions in both English and French. Respond to phone calls, emails, and in-person inquiries professionally and in a timely manner. Provide product and service information, clarify customer needs, and support issue resolution with a customer-first approach. Coordinate communication between customers and internal teams (Sales, Service, Warehouse) to ensure efficient follow-up. Process, verify, and post daily customer payments (credit card, EFT, cheque, etc.). Monitor outstanding accounts and support collection efforts by following up on overdue invoices. Investigate and resolve invoicing discrepancies by coordinating with relevant departments. Perform a wide range of administrative tasks within tight deadlines, including filing, data entry, and documentation management. Assist in preparing reports, and internal documentation by collecting and analyzing necessary information. Coordinate internal requests, customer information updates, and follow-ups with all Chemsyn offices across Canada. Participate in process improvements by identifying inefficiencies and recommending solutions. Ensure compliance with company policies, customer service standards, and confidentiality requirements. Handle additional duties and special projects as assigned Qualifications Bachelor's degree or diploma in Business, or related field, or equivalent experience. Minimum 2-3 years of experience in customer service roles or administrative support. Excellent written and verbal communication skills in both French & English Excellent organization and time management skills with an ability to effectively manage complex tasks simultaneously Ability to deal effectively with multiple priorities and possess tact and diplomacy in dealing with inquiries and requests for information Demonstrates initiative, high degree of accuracy, and ability to handle a complexity of tasks simultaneously Strong problem-solving skills with an ability to identify problems/issues and take necessary steps to resolve them Professional and customer service oriented with an ability to work with individuals across all levels of the organization Self-directed, detail oriented, dependable, and resourceful Personal Suitability: Time Management & Organization Skills Team Player Communication Skills & Active Listening Professionalism Problem Solving Skills Self Driven & Independent Critical Thinking Trustworthy Attention to Detail Adaptability Schedule: Monday to Friday, 9 am to 5 pm Additional hours (5:00 p.m. to 8:00 p.m.) as required Job Type: Full-time, Permanent Pay: Salary: $46,000-$48,000 Benefits: Dental Care Extended health care Paid time off Onsite free parking Work Location: In person - Concord / Vaughan We thank all applicants for their interest. Only candidates selected for an interview will be contacted.