Senior Program Manager

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At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks' vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Senior Program Manager will lead the health data interoperability and provider platform initiatives that is complex and large-scale, spanning multiple functions and business groups both within and outside of Ontario Health. This individual will hold ultimate accountability for the program's success, driving strategy, technology development, and program management to ensure widespread adoption and long-term impact. This role will require a strategic thinker with a proven track record of delivering complex, high-impact initiatives.

The Senior Program Manager will engage extensively with a variety of stakeholders, both within Ontario Health and across the broader health sector. Utilizing expert communication skills, they will effectively communicate across multiple portfolios as well as externally with key stakeholders, including the Ministry, Health Service Providers, Vendors and clients served by the program.

Here is what you will be doing:

• Defines and articulates a clear vision, strategy and roadmap for the program, aligning with Ontario Health's overall objectives.
• Secures buy-in from stakeholders and builds consensus across diverse groups, including multiple portfolio's, technology vendors and healthcare providers on the shared vision and approach.
• Provides thought leadership for the strategy and execution of the program.
• Liaises with product/project teams, ensures the deliverables meet the program objectives and aligns with the program roadmap.
• Collaborates effectively within the team and provides leadership, subject matter expertise, guidance and support to work towards a common goal .
• Provides client service to internal teams and external stakeholders, including government, and other partners in the delivery of the health system.
• Leads change within the context of the overall program, often working with peer roles in the execution of the change.
• Evaluates how to effectively communicate and interact with a variety of stakeholders including senior leaders, funders, executives, the board, and external gov't stakeholders to the DM level.
• Evaluates formal change management methodologies and practices used to drive behavioural changes.
• Creates performance evaluation approaches and is accountable for the successful outcomes of the program which is typically province wide.
• Collaborates effectively within the team and provides leadership, subject matter expertise, guidance and support to work towards a common goal and to help coach and inspire others. Works with the team to create collective thought leadership for the execution program.
• Provides client service to internal teams and external stakeholders, including government, and other partners in the delivery of the health system.
• Provides thought leadership for the strategy and execution of the program.
• Leads change within the context of the overall program, often working with peer roles in the execution of the change.
• Coaches program stakeholders and partners on program aspects and execution.
• Evaluates formal change management methodologies and practices used to drive behavioural changes.
• Makes decisions, with the support of Director level, where results have major impact across the organization requiring sophisticated solutions and long-term correction.

Here is what you will need to be successful:

Education and Experience:

• Bachelor's or Master's degree in Business, Health Studies, Public Administration or related field, or equivalent experience.
• Project Management, or related professional designation as an asset.
• 7 - 10 years of overall experience in related roles with progressively increasingly scale and scope of execution authority up to a leadership role.
• Strong understanding of EHR systems, health data interoperability, privacy regulations (PHIPA), and standards like HL7 FHIR.
• Implementation experience with Smart on FHIR and FHIR standards (i.e. Canadian Baseline (CA Baseline) FHIR, Pan-Canadian Patient Summary)
• Experience working with digital solutions within Ontario's health system including experience with Digital Health Assets and Services
• Experience planning for major projects including planning, development, implementation and operationalization of deliverables.
• Experience collaborating with healthcare providers, government agencies, and vendor partners to drive provincial digital health initiatives.
• Experience working with cross functional product teams including technical team members
• Experience in the health care sector and the public service, and existing relationships are preferred.
• Extensive experience in contract and budget management, and experience with standard terms and conditions.
• Experience working in a hybrid environment, equally comfortable working with teams online or in person.
• Experience planning and leading large meetings
• Experience in the Ontario health care sector and public service, with existing positive relationships an asset.
• Advanced knowledge and understanding of the application of the Project Management LifeCycle and Software Development LifeCycle, as well as modern mode two ways of working. e.g., Agile/Scrum.

Knowledge and Skills

• Exceptional leadership, motivation, and interpersonal skills and an adept team builder who is action oriented, with a record of accomplishment of motivating his/her team to achieve higher goals and improving the impact of technology initiatives.
• Strong communication skills, including comfort influencing others who have conflicting interests, and where information may be sensitive or controversial; navigate crucial conversations in high-risk situations.
• Strong knowledge translation skills with the ability to understand complex technical projects in context and communicate meaning to various audiences.
• Ability to use discretion in dealing with sensitive issues and maintaining appropriate levels of confidentiality.
• Strong relationship and consensus building skills.
• Strong contract negotiation and management skills.
• Ability to manage and prioritize multiple projects concurrently.
• High degree of professionalism, flexibility, and adaptability.
• Demonstrated ability to work independently and within a team.
• Ability to be delivery focused and passionate about achieving the program objectives with an internal sense of accountability.
• Capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. Ability to maintain awareness of varying stakeholder objectives and to foster positive outcomes by actively listening, facilitating, and communicating complex content to large and diverse audiences.
• Ability to keep calm and rational despite high pressure.
• Political acuity and the ability to understand how to support and navigate with government partners.
• Ability to make decisions where results have major impact across the organization.

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Location: Ontario (currently hybrid; subject to change)

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All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email and a member of the team will connect with you within 48 hours.