Senior Manager, Fraud
3 weeks ago
The AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada's oldest bank and the 8th largest in North America with more than 12 million customers globally.
Position Overview:
The Senior Manager, Fraud is responsible for evolving the Fraud strategy and monitoring function to effectively address and mitigate known fraudulent activities and respond to new exploits in a timely manner by applying advanced techniques to enhance fraud mitigation for multiple products across the AIR MILES Reward Program.
The role will evaluate the effectiveness of our fraud response capabilities and work with business groups and IT to implement process and technology changes to improve or establish our ability to detect and prevent fraud. The role will ensure all activities conducted are in compliance with governing regulations, internal policies and procedures. The role will independently manage multiple ongoing assignments under tight timelines while skillfully navigating the demands of stakeholders
Responsibilities:
- Accountable for developing, executing and monitoring fraud strategies across multiple platforms and products
- Own the development of fraud forecasting and provide insight to the fraud team and business leaders
- Manage and maintain fraud detection and prevention systems while collaborating with the security team to enhance fraud prevention measures, assessing the performance of established rules and filters within existing fraud monitoring platforms such as Accertify and reconfiguring for optimal usage.
- Lead technical initiatives to drive automation in day-to-day fraud monitoring, streamlining workflows and enhance fraud monitoring capabilities.
- Develop short term and long-term plans with associated benefits of strategies that are to be implemented to reduce fraud
- Create a fraud operational guide that adheres to established IT security policies and procedures while aligning with all impacted parties.
- Align technical solutions with business goals, to enhance operational efficiency while minimizing fraud risks.
Qualifications:
- Minimum of 4-5 years of directly related work experience in Fraud Management/Strategy
- Minimum of 3 years of Management experience
- Proficient in fraud detection and fraud monitoring
- Python and SQL for gathering, organizing and analyzing data from multiple end points
- Up to date on the best AML and Fraud prevention and detection practices.
- Lay understanding of artificial intelligence, machine learning, or statistical models
- Certified Fraud Examiner (ACFE) or similar
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