Customer Success Manager
2 weeks ago
Company Overview Genista Biosciences is a rapidly growing biotech company based in San Jose, CA dedicated to improving public health and food safety on both community and global scales. Our goal is to revolutionize food safety by creating a cutting‑edge platform that combines robotics, software, and technology, enabling fast, accurate, and cost‑effective testing for every member of the food supply chain. Job Responsibilities Establish and execute a proactive customer engagement strategy with clear retention goals. Onboard new clients and assist existing ones by connecting them with Sales, Laboratory, and Engineering teams to address specific requests. Methodically review, troubleshoot, and handle customer issues/requests, following through timely and asking clarifying questions to determine the correct source & impact of issues. Continuously optimize existing and future processes to enhance client success and improve quality, effectiveness, and efficiency. Provide high‑level technical support and resolve any customer dissatisfactions. Assist in creating onboarding, training courses, and educational/promotional materials for clients. Maintain a detailed understanding of Genista’s offerings and work with clients to ensure they are maximizing their experience. Qualifications Bachelor’s or advanced professional degree. 3+ years of professional experience in customer success, customer outreach, or client management. Exceptional interpersonal, communication, and writing skills. Outstanding work ethic with the ability to manage duties early in the day. Integrity, eagerness, and focus to succeed in this role. Excitement to support brand goals and optimistic about sharing the company’s vision with customers. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service, Sales, and Project Management Industries: Software Development, Food and Beverage Manufacturing, Biotechnology Research #J-18808-Ljbffr
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Customer Success Manager
1 week ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Manager, Customer Success
1 week ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
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Customer Success Manager
3 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Customer Success Manager
3 days ago
Canada Quest Software Full timeOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
2 weeks ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
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Customer Success Manager
1 week ago
, , Canada HighlightTA Full timeJoin to apply for the Customer Success Manager role at HighlightTA HighlightTA is the on‑demand talent team for Certn . Who We Are At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and...
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Customer Success Manager
9 hours ago
, , Canada CoLab Software Full timeAt CoLab, we help engineering teams bring life‑changing products to the world years sooner. Our platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the...
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Customer Success Manager
6 days ago
Canada Jobgether Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Canada. In this role, you will manage a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. You will act as a strategic partner to senior stakeholders, building...
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Customer Success Manager
1 day ago
Canada CoPilot AI Full timeCoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way. We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates...
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Manager of Customer Success
3 weeks ago
, , Canada Magnet Forensics Full timeJoin to apply for the Manager of Customer Success role at Magnet Forensics Get AI-powered advice on this job and more exclusive features. This range is provided by Magnet Forensics. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more. Base pay range $98,000.00/yr - $168,000.00/yr Who We Are; What We Do; Where...
