Medical Director, Canada

Join to apply for the Medical Director, Canada role at Teladoc Health . Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning primary, mental health, expert medical, devices and licensed platform services. Serving over 9 million Canadians, Teladoc Health has operated in Canada for more than 20 years and works in 175 countries worldwide. Summary Of Position The Medical Director will be primarily responsible for ensuring Teladoc Health Canada provides high‑quality medical services. This position also oversees and supports the growing provider network (e.g., recruitment, communication, evaluation, and offboarding). As a key member of the Senior Leadership Team in Canada, the Medical Director represents Teladoc Health Canada with various stakeholders, especially in the medical and healthcare community. Essential Duties And Responsibilities Clinical Strategy and Oversight Develop and lead the enterprise‑wide clinical strategy, ensuring alignment with organizational goals and innovation in care delivery. Oversee the daily execution of medical services, ensuring coordination between medical and operational teams. Oversee clinical governance, including quality assurance, safety, and compliance with medical standards. Set and maintain clinical policies and protocols to ensure consistent, high‑quality care across virtual platforms. Quality & Patient Safety Ensure adherence to clinical best practices, regulatory standards, and accreditation requirements (e.g., Accreditation Canada). Monitor and improve clinical outcomes, patient satisfaction, and safety metrics. Ensure training content, delivery, and evaluation uphold clinical quality, safety, and best practice standards. Team Leadership and Management Lead associate medical directors, quality, clinical education, and provider network to ensure effective delivery of clinical services. Recruit, credential, and manage a multidisciplinary clinical team, including physicians, nurse practitioners, and allied health professionals. Provide clinical leadership and mentorship, fostering a culture of continuous learning and improvement. Regulatory Compliance Comply with medical regulations and standards set by regulatory bodies such as the College of Physicians and Surgeons of Canada as well as federal and provincial healthcare laws. Ensure adherence to privacy laws, including reviewing PHI policies and procedures, overseeing privacy reporting and information requests. Liaise with medical regulatory authorities and contribute to shaping virtual care policy frameworks. Innovation & Technology Integration Collaborate with product and engineering teams to integrate clinical insights into platform development. Champion data‑driven care models, including AI‑enabled triage, remote monitoring, and personalized care pathways. Strategic Leadership As a member of the senior leadership team in Canada, collaborate with cross‑functional teams to develop strategy and align medical responsibilities with business goals. Provide medical guidance in the development, implementation, and continuous improvement of programs and capabilities. Stakeholder Engagement & Partnership Support partner and client presentations, providing medical insights as required. Collaborate and consult with other medical leaders within Teladoc Health including international initiatives supporting medical education, quality & safety, credentialing, training, and onboarding providers. Represent the organization in external forums, panels, and partnerships with government, regulators, insurers, and healthcare organizations. Partner internally and externally to guide research that measures quality and health outcomes. Financial Management Identify relevant metrics to evaluate provider performance, define guidelines for minimum time commitments, incentive structures, and feedback loops to continually improve the effectiveness and efficiency of medical service delivery. Identify and mitigate risks or define investments required where related to patient safety and clinical service. Qualifications Required MD or equivalent medical degree from an accredited institution. Licensed (or eligible for licensure) with the College of Physicians and Surgeons of Ontario (CPSO) or equivalent. Minimum of 10 years of clinical experience, including 5 years in a leadership or administrative role. Demonstrated success in medical governance, quality improvement, and physician engagement. Strong understanding of Canada’s healthcare system, hospital operations, and regulatory requirements. Experience with accreditation processes and performance metrics. Excellent communication, negotiation, and team‑building skills. Why Join Teladoc Health? Impactful, Connected Healthcare: Support millions of Canadians with accessible care within rural regions & provincial health systems, at no cost to patients. Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount. Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Growth and Innovation: We are growing rapidly—come grow with us and help make healthcare more accessible. Diversity and Inclusion: Teladoc Health is an equal‑opportunity workplace and affirmative action employer. At Teladoc Health we thrive on difference and individuality. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities. If you require an accommodation for any stage of the recruitment process or interview process, please reach out to us at #J-18808-Ljbffr