Medical Director, Canada

Teladoc Health is the global leader in virtual care, transforming how better health happens by seamlessly connecting members, patients, providers, and partners using advanced technology. Through strategic collaborations with employers, insurers, brokers, hospitals, and health systems, we’re expanding access to care, improving health outcomes, enhancing provider capacity, and reducing costs. As part of the Teladoc Health Group, Teladoc Health Canada brings over 20 years of experience in delivering virtual healthcare to millions of Canadians from coast to coast. Drawing on insights from serving patients in more than 175 countries, we leverage world-class research and innovation to elevate care delivery – while maintaining a strong Canadian focus.

Headquartered in Toronto, Teladoc Health Canada is driven by a dedicated, cross-functional Canadian team committed to advancing virtual care across the country. The Medical Director will be primarily responsible for ensuring Teladoc Health Canada provides high‑quality medical services. This position also oversees and supports the growing provider network (e.g. recruitment, regular communications, evaluation and communication of feedback, and offboarding). As a key member of the Senior Leadership Team in Canada, the Medical Director will be representing Teladoc Health Canada with various stakeholders, especially in the medical and healthcare community.

Essential Duties and Responsibilities Clinical Strategy and Oversight Develop and lead the enterprise‑wide clinical strategy, ensuring alignment with organizational goals and innovation in care delivery. Oversee the daily execution of medical services, ensuring coordination between medical and operational teams. Oversee clinical governance, including quality assurance, safety, and compliance with medical standards. Set and maintain clinical policies and protocols to ensure consistent, high‑quality care across virtual platforms.

Quality & Patient Safety Ensure adherence to clinical best practices, regulatory standards, and accreditation requirements (e.g., Accreditation Canada). Monitor and improve clinical outcomes, patient satisfaction, and safety metrics. Ensure training content, delivery, and evaluation uphold clinical quality, safety, and best practice standards. Team Leadership and Management Lead associate medical directors, quality, clinical education and provider network to ensure effective delivery of clinical services.

Recruit, credential, and manage a multidisciplinary clinical team, including physicians, nurse practitioners, and allied health professionals. Provide clinical leadership and mentorship, fostering a culture of continuous learning and improvement. Regulatory Compliance Comply with medical regulations and standards set by regulatory bodies such as the College of Physicians and Surgeons of Canada as well as federal and provincial healthcare laws related to the Canada Health Act and college requirements. Ensure adherence to Privacy Laws, including reviewing PHI policies and procedures, overseeing privacy reporting and information requests.

Liaise with medical regulatory authorities and contribute to shaping virtual care policy frameworks. Innovation & Technology Integration Collaborate with product and engineering teams to integrate clinical insights into platform development, ensuring technology supports clinical excellence. Champion data‑driven care models, including AI‑enabled triage, remote monitoring, and personalized care pathways. Strategic Leadership As a member of the senior leadership team in Canada, collaborate with cross‑functional teams to develop strategy and align medical responsibilities with business goals.

Provide medical guidance in the development, implementation, and continuous improvement of programs and capabilities. Stakeholder Engagement & Partnership Support partner and client presentations, providing medical insights as required. Collaborate and consult with other medical leaders within Teladoc Health including international initiatives supporting medical education, quality & safety, credentialing, training, and onboarding providers. Represent the organization in external forums, panels, and partnerships with government, regulators, insurers, and healthcare organizations.

Partner internally and externally to guide research that measures quality and health outcomes. Identify relevant metrics to evaluate provider performance, define guidelines for minimum time commitments, incentive structures, and feedback loops to continually improve the effectiveness and efficiency of medical service delivery. Identify and mitigate risks or define investments required where related to patient safety and clinical service.

Qualifications

Required for Position MD or equivalent medical degree from an accredited institution. Licensed (or eligible for licensure) with the College of Physicians and Surgeons of Ontario (CPSO) or equivalent. Minimum of 10 years of clinical experience, including 5 years in a leadership or administrative role. Demonstrated success in medical governance, quality improvement, and physician engagement.

Strong understanding of Canada’s healthcare system, hospital operations, and regulatory requirements.

Experience

with accreditation processes and performance metrics. Excellent communication, negotiation, and team‑building skills. At Teladoc Health Canada, we are dedicated to building a workforce that reflects the diversity of the communities we serve. We welcome applicants from all backgrounds and are committed to fostering a workplace where everyone feels respected, supported, and empowered to thrive.

Employment decisions are made without regard to race, colour, ancestry, place of origin, religion, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, citizenship, or any other protected ground under applicable human rights laws. #J-18808-Ljbffr