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Operations Analyst
4 weeks ago
Operations Analyst – Zurich Insurance Join Zurich Canada as an Operations Analyst to coordinate, deliver, and strengthen training programs for new staff, drive quality checks on premium booking, and act as a liaison between operations, audit teams, and collections/finance groups. Reporting to the Manager of Technical Services, you will be responsible for onboarding new team members, supporting audit activities, and reconciling premium transactions against reports while ensuring reporting quality and operational excellence. What you will do Coordinate and deliver onboarding and technical training for new staff; serve as subject matter expert Perform quality checks on premium booking and reporting focusing on accuracy and assurance Act as a liaison between operations, audit teams (internal/external), and collections/finance staff Reconcile premium transactions booked in internal systems against reports; identify and resolve discrepancies Support audit processes by preparing documentation and explaining business booking methods Build, analyze, and interpret reports—including Power BI—to support decision‑making and quality control Conduct training needs assessments and develop training curricula for departmental staff Collect, interpret, and report departmental metrics within established deadlines Help ensure compliance with internal policies, regulatory guidelines, and best practices Maintain documentation and internal communications to support smooth operations Qualifications Required Bachelor’s Degree and 4 or more years of experience in Operations OR High School Diploma or Equivalent and 6 or more years of experience in Operations Preferred Experience with accounting or finance, especially reconciling transactions and reports Experience building, interpreting, and explaining Power BI or similar reports Previous insurance industry experience (premium booking, returns, or operations) Experience supporting audit processes and liaising with audit, collections, or finance teams Proven problem‑solving, analytical, and organizational skills Prior experience training staff and serving as an SME Culture & Benefits Zurich Canada offers a collaborative culture that values diversity, inclusion, equity and belonging (DIEB). Employees receive a comprehensive health/benefits plan, a minimum of four weeks of vacation per year, four personal days per year, and access to continuous learning and development opportunities. EEO Statement Zurich is committed to providing a diverse, inclusive and barrier‑free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. Location & Compensation Toronto, Ontario, Canada | Salary: CA$60,000.00 – CA$60,000.00 | Hybrid work opportunity. #J-18808-Ljbffr
